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Braden Business Systems · 1 month ago

Technical Alignment Specialist

Fishers, IN

Full-time

Onsite

Mid Level

Braden Business Systems is seeking a dedicated and detail-oriented Technical Alignment Specialist to join their Managed Services team. This role is critical for optimizing client IT environments to ensure they are secure and compliant with industry standards. The Technical Alignment Specialist will manage client onboarding and offboarding, conduct technical assessments, and provide actionable insights to clients.

ComputerCRMInformation Technology

Growth Opportunities

Responsibilities

Facilitate onboarding for new managed services clients, including documenting existing infrastructure, configuring systems, and coordinating with internal teams

Ensure smooth transitions for offboarding clients by handling data properly, decommissioning systems, and adhering to security protocols

Maintain accurate and up-to-date client records and documentation during transitions

Conduct monthly, quarterly, and annual technical assessments of client environments against Braden's IT best practices and compliance standards

Identify areas for improvement in IT infrastructure, security, and processes, providing detailed reports and recommendations

Collaborate with internal account teams (Client Partners) to communicate findings and propose prioritized action plans

Present technical alignment insights for clients, highlighting areas of success, improvement opportunities, and compliance adherence

Stay informed on industry trends, evolving standards, and compliance regulations to ensure alignment frameworks remain current

Work with the Managed Services leadership team to refine and expand best practices and alignment standards

Act as a technical liaison during client interactions, ensuring a high level of service and satisfaction

Support internal teams by providing context and technical insights during client reviews and strategy meetings

Participate in a rotating on-call schedule to provide after-hours support and ensure timely response to critical issues

Assist the service delivery team in resolving tickets generated from proactive assessments and maintenance activities, ensuring client environments remain stable and secure