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C.H. Robinson · 1 day ago

Key Customer Success Manager

Chicago, IL

Full-time

Hybrid

Mid Level

$89K/yr - $141K/yr

4+ years exp

C.H. Robinson is seeking a Key Customer Success Manager responsible for growth and retention of key and strategic accounts. The role involves ensuring customers derive maximum value from technology and services through relationship-focused client management and developing strategic relationships to drive innovation and create partnerships that transform supply chains.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Manage top and bottom lines of the accounts (~$3M+ in Net Revenue annually)

Global account P&L / Financial management, including expense management

Maintain monthly revenue projections and accurate resource allocation

Leverage customer specific data, requirements, and expectations to create viable supply chain solutions

Champion the enterprise technical and operational capabilities to customer goals and requirements

Manage customer expectations and requirements and plan desired outcomes aligned with strategy

Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions

Advocate and utilize the enterprise project-based delivery model

Align internal and external business functions across all global regions to support long term strategic plan

Develop initiatives and manage projects to support customer value proposition

Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership

Drive the holistic plan to ensure operational excellence and serve as an escalation point

Align with customer on business management processes and planning cycles

Understand industry and market trends and apply to customer strategy and business reviews

Stay informed of changes within customer business through regular customer communication

Provide guidance and mentoring to the Service Delivery teams

Promote a collaborative culture within the team

Foster a mindset of growth and continuous improvement

Qualification

Customer Relationship ManagementStrategic Account ManagementSupply Chain KnowledgeMicrosoft Office SuiteConsultative SalesDiversityInclusionNegotiation SkillsConflict ResolutionTeam LeadershipCommunication Skills

Required

Bachelor's degree from accredited college or university

Minimum 4 years of related industry experience

Ability to travel up to 25% (domestically and internationally)

Preferred

Advanced proficiency in Microsoft Office Suite of programs

Knowledge of Supply Chain and/or Logistics industry

Presentation experience with internal and external key decision makers

Demonstrated experience in consultative and strategic sales

Ability and desire to work in a fast-paced environment

Strong negotiation and conflict resolution skills

Advanced written and verbal communication skills

Demonstrates skill of managing internal and external customer expectations

Proven ability to build, lead, and foster a team-oriented environment

Values a diverse and inclusive work environment

Benefits

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities