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State of Florida · 3 days ago

SYSTEMS PROJECT ANALYST (Help Desk Technician)- 79000683

Tallahassee, FL

Part-time

Onsite

Mid Level

4+ years exp

The State of Florida's Department of Business and Professional Regulation is seeking a Systems Project Analyst (Help Desk Technician) to support their mission of licensing efficiently and regulating fairly. The role involves providing technical assistance to end-users, troubleshooting issues, and ensuring optimal system performance within the organization.

Government Administration

No H1B

U.S. Citizen Only

Responsibilities

Installing and configuring computer software, hardware and peripherals. Setting up and configuring cellular enabled mobile devices. Assisting with image deployment and computer equipment refresh. Manages equipment distribution, including receiving equipment, setting up / configuring equipment, setting up / installing pre-configured networking equipment and running cabling for new workstation or network needs

Monitoring, creating, responding, escalating, assigning and resolving service desk tickets. Troubleshooting and resolving end user network connectivity issues. Providing remote assistance to DBPR users across the state of Florida

Assisting with network and server needs in supported areas. Providing advanced research, testing of proposed solutions and implementation of solutions. Assisting application developers with testing of enhancement of applications prior to deployment

Managing telecommunications set up and maintaining phone systems in assigned areas

Creating and maintaining process documentation on Help Desk procedures. Assisting with the process of querying data, analyzing the results, and presenting the findings in a way that provides clarity and actionable insight

Traveling to supported areas to provide on-site assistance

Performs other work-related duties as required

Qualification

Help Desk SupportTroubleshootingNetwork ConfigurationWindows Operating SystemsCustomer ServiceTechnical DocumentationCommunication SkillsTeam CollaborationProblem SolvingTime Management

Required

Four (4) years of professional experience in an IT Helpdesk/Desktop Support role; and Completion of a one-year program of study from a vocational/technical school in an area of information technology can substitute for one year of the required experience

One year of providing customer service in technology; and

Valid Driver License; and

Ability to lift 50 pounds on a daily basis; and

Ability to climb a ladder and stoop to the floor to install cables; and

Must be able to obtain an entry level IT industry standard certification within one year of employment such as, but not limited to: CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA) and Microsoft 365 Fundamentals

Ability to lift a minimum of 50 pounds, climb a ladder and stoop to the floor to install cables

Ability to operate telephone and computer systems

Ability to terminate and test voice and data lines, build network cables

Ability to work as liaison between customer, vendors and management

Knowledge of basic network architecture and equipment

Ability to install operating system images, applications and updates through a deployment tool such as SCCM, PDQ or MDT

Knowledge and experience troubleshooting versions of Microsoft Windows and Office released in the last 10 years

Experience installing, configuring, and maintaining Windows desktop operating systems

Ability to plan, organize and coordinate work assignments

Ability to maintain yearly certifications for warranty work

Excellent customer service and communication skills

Ability to work after hours as needed

Preferred

Associate's degree from an accredited college or university in the field of information technology, computer systems administration, or technical support

Currently possess an entry level IT industry standard certification within one year of employment such as, but not limited to: CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA) and Microsoft 365 Fundamentals