Parkade · 1 month ago
VP of Operations
LA/Long Beach
Full-time
Onsite
Director/Executive
$225K/yr - $275K/yr
15+ years expParkade is modernizing private parking by transforming how parking works. They are seeking a strategic VP of Operations to scale their operations and enhance customer onboarding, ensuring efficient deployment of their services across new buildings.
ParkingProperty ManagementPropTech
Responsibilities
Oversee the team that onboards new customers. Reduce the "time-to-live" for new buildings while ensuring a flawless, well-documented setup of gates, maps and access rights
You have no problem rolling up your sleeves when needed, and you’re excited that your onboarding involves you taking customer support shifts and helping new buildings roll out Parkade. But you can also seamlessly shift to presenting at a board meeting, and everything in between
Our growing on-shore customer support org, run by our head of support, will roll up to you. You’ll help this org provide amazing customer service, 24/7 and operationalize how we scale this team
Manage the logistics of our physical footprint — this includes gate integration hardware, signage deployment, and managing third-party partners (e.g., towing/enforcement networks)
Negotiate and manage relationships with hardware installers, enforcement agencies, and other operational partners to ensure quality and healthy margins
Identify bottlenecks in our internal workflows. Whether it's how we handle refunds or how we configure complex parking rules, you will build the systems to automate or streamline it
Work with our new VP of Sales to ensure we only sell what we can deliver, and with our Head of Support to reduce ticket volume through better upstream operational processes. This should include the ability to do structured forecasting on operational capacity and have hard conversations with sales on top-of-funnel expectations
Own the "cost to serve." Work with our Head of Finance to drive down the operational costs per building, improving our gross margins as we scale
We want to continue innovating with our products, services and business model. You’ll be tasked with taking these ideas from the white board to the real world
We have customers across the country. This isn’t a travel-heavy role, but we do expect you to lead by example and spend at least a portion of your time visiting customers. Both locally in Southern California, and around the country
Qualification
Required
Scale Veteran: You have prior operational leadership experience at a startup that scaled from ~$5M to $30M+ ARR. You know and can foresee the typical operational hurdles during this growth phase and how to avoid them
Technology focus: The core focus of your career has been working at innovative startups that build technology
Physical + Digital: You know and understand businesses that touch the real world. Experience with logistics, prop-tech, business have real-world impact or marketplace operations is essential
Process Architect: You love taking a chaotic, manual process (like onboarding a new building or setting up gate access) and turning it into a streamlined, repeatable playbook
Data-Driven: You are comfortable with complex data. You can look at unit economics, implementation times, and vendor costs to make high-level strategic decisions
Cross-Functional Leader: You can effectively collaborate with product to automate manual tasks, sales to streamline handoffs, and finance to manage margins
Aspirations for COO. We want someone ambitious. We're not hiring at a COO level yet, but plan to bring on a COO down the road as we scale. We'd love to find someone who has ambitions for that role, here or elsewhere, as you could be offered it here if you prove yourself an exceptional leader
Preferred
You have 15+ years of experience leading customer support and/or operational teams in a tech-forward, user-centric environment
You have proven success managing large, distributed teams and overseeing complex global operations with high precision and accountability
Familiarity with companies that process payments. Parkade processes millions of dollars in parking revenue each month, and it's hugely important for our VP of operations to have familiarity with everything involved with that
Benefits
Medical, dental, and vision insurance (80% for you and dependents).
Flexible vacation policy
FSA/HSA
401k
Paid family leave
Company
Parkade
Parkade helps modernize how parking works at multi-family buildings and offices.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$16.66M2025-01-08Series Unknown· $10M
2022-06-09Seed· $6.66M
Leadership Team
Ben Plowman
Co-Founder / CTO
Company data provided by crunchbase