Berkeley Electric Cooperative, Inc. ยท 1 week ago
Member Service Specialist (Contact Center)
Moncks Corner, SC
Full-time
Onsite
Entry, Mid Level
$21.72/hr - $21.72/hr
2+ years expBerkeley Electric Cooperative, Inc. is seeking a Member Service Specialist to provide excellent member service through various contact methods. The role involves proactively cross-selling and up-selling products and services while ensuring a seamless experience for members.
Utilities
Responsibilities
To become proficient in providing members of Berkeley Electric Cooperative with excellent member service utilizing all of the various contact methods available to members/consumers
To become proficient in providing a seamless, consistent, and positive experience for members
To become effective in proactively cross-selling and up-selling products and services that are being marketed by the Cooperative
Provide appropriate support to marketing and other system activities requiring routine contact with the member/consumer
To work diligently through the training process to become proficient at all job
Qualification
Required
High school diploma or equivalent required
Two (2) years' experience in customer service field, (face-to-face or telephone/email/chat contact) or other related experience in dealing with the public preferred
Two (2) years' experience in position to acquire requisite skills
Should have knowledge of the Cooperative's service rules and regulations, policies, and rates
Must have a basic mastery of effective telephone techniques
Must have the ability to use appropriate grammar and communicate professionally using standard business writing guidelines
Basic typing skills and knowledge of personal computers are required
Must be able to communicate with both employees and members effectively
Must have a good telephone presence including a good telephone voice
Must be able to accurately count money by hand and operate a calculator
Must be proficient with Microsoft Office
Must be able to use judgment in making decisions and work without close direction or supervision
Must be able to successfully interact with employees, members, and the public at all times under all conditions while simultaneously upholding the Cooperative's policies
Must understand and accept fully the Cooperative's way of doing business and to be able to interpret guidelines and standards required for the position
Preferred
Courses including general commercial subjects relative to office clerical jobs such as typing, record keeping, math and office machines are preferred
Two (2) years' experience in customer service field, (face-to-face or telephone/email/chat contact) or other related experience in dealing with the public preferred
Company
Berkeley Electric Cooperative, Inc.
Berkeley Electric Cooperative is the largest, not-for-profit electric cooperative in South Carolina.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase