Cennox · 1 day ago
Regional Service Manager
Phoenix, AZ
Full-time
Onsite
Senior Level
5+ years expCennox is seeking a Regional Service Manager to oversee field service operations within an assigned area. The role involves managing a team of field service technicians, ensuring high-quality service delivery, customer relations, and compliance with safety standards.
LogisticsSupply Chain Management
Responsibilities
Lead, train, and mentor a team of field service technicians to ensure top-notch performance and service delivery
Oversee and coordinate field service activities to ensure efficient scheduling, resource allocation, and on-time completion of service requests
Act as a primary point of contact for customers, addressing inquiries, resolving service issues, and ensuring customer satisfaction
Monitor field service operations to maintain high-quality standards, ensuring that all services meet company and regulatory guidelines
Track key performance indicators (KPIs) related to service efficiency, customer satisfaction, and technician performance. Prepare regular reports for management
Ensure that field service teams have access to the necessary tools, parts, and equipment to complete jobs efficiently and effectively
Identify opportunities to improve service delivery processes and implement changes that enhance operational efficiency and customer satisfaction
Ensure that all field service operations comply with company policies, industry regulations, and safety standards
Performs other duties as assigned
Qualification
Required
High proficiency of Microsoft Office products (Word, Outlook, Excel)
Experience leading a team of 30-40 field service technicians
Ability to interpret written instructions and documents
Ability to work independently with minimum supervision
Must be willing and able to practice adaptability, with a growth mindset and willingness to learn
5+ years of experience in field service or a related technical role, with at least 2 years in a leadership or management position
Ability to communicate and provide excellent customer service
Strong understanding of the products or services provided, including troubleshooting, maintenance, and repair processes
Proven ability to lead and motivate a team, with experience in staff development and performance management
Exceptional communication and interpersonal skills, with the ability to manage customer relationships and resolve issues effectively
Strong analytical skills and the ability to think critically to solve complex service challenges
Excellent organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously
Willingness to travel to service areas as needed
Ability to lift and move 50 or more pounds
Ability to sit or stand for extended periods of time
Ability to climb, bend, stoop, and reach freely
Vision correctable to 20/20
Preferred
Bachelor's degree in a relevant field (e.g., Engineering, Business, or a technical discipline) preferred, or equivalent work experience
Benefits
Competitive Pay & Paid Training
Total Benefits Package including Retirement, Health, Dental, Vision, Life Insurance & more
Paid Holidays, Vacation & Sick Package
Company-provided tools, and Android smartphone
Flexible work schedule, paid training, and opportunity for travel
Opportunity to continue to learn new skills, grow and advance your career
Company
Cennox
Cennox help the world’s leading brands to execute and deliver their complex change programs across technology, security and facility transformation.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
York Capital ManagementBusiness Growth Fund
2021-06-02Private Equity
2017-08-04Series Unknown
Leadership Team
Nick Cockett
Group Chief Operating Officer
Clive Nation
Group Chief Executive
Recent News
Company data provided by crunchbase