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Washington Metropolitan Area Transit Authority (WMATA) · 21 hours ago

Senior Communications Manager

Washington, DC

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Washington Metropolitan Area Transit Authority (WMATA) is seeking a Senior Communications Manager to supervise the Communications Managers within the Metro Integrated Command & Communications Center. This role is responsible for guiding daily messaging and ensuring effective communication of Metro service and system information during operational disruptions.

Association

Growth Opportunities

Responsibilities

At the request of the Director, manages the hiring of Communications Managers, Assistant Communications Managers, Public Communications Coordinators, and Communications Agents

Manages staff development, training, succession planning, and ensures performance evaluations of all staff align with Metro's Human Capital policies

Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System, and just culture principles

Establishes and promotes awareness of standard operating procedures and guidelines and leads the planning, development, management, and implementation of new or revised policies and procedures

Ensures customer communication strategy during incidents is in compliance with the Communications Section's guidance documents and manuals

Coordinates all planned events to ensure accurate, timely, and reliable dissemination of information to customers

Ensures effective implementation of operating plans, schedules, instructions, and playbooks

Participates in meetings with other Metro departments to discuss bus and rail advisories and is responsible for dissemination of the information for the Director and staff

Reviews technical requirements/user specifications for the Communications Section and identifies areas for process efficiencies

Serves as the Communications Section's point of contact user testing of new/updated applications and software

Oversees document management for the Communications Section and ensures that the section's SharePoint page is up to date. Ensuring desk manuals, PA schedules, and other documentation is provided and maintained for accuracy and responding to audit requests

Approves leave requests, supervises assignment and vacation selection process

Leads after-action reviews, recommends commendations, improvements, and/or corrective actions to include the development of Lessons Learned, Safety Standdown, and refresher training sessions

Assists the Director in creating presentations and reports for leadership, preparing memorandums for staff

Coordinates with other MICC section's colleagues to engage the Communications section staff in safety observations and inspections

Oversees Local 2 Grievance process at the Step 1 Level

On Director's behalf, participates in EOC during emergencies

Takes on additional responsibilities as assigned by the Director

Qualification

Management experienceControl center experienceOperations RadiocommunicationsBachelor's DegreeMulti-lingual

Required

Bachelor's degree in Business Management, Public Relations, Communications, Public Administration, Public Affairs, or other related fields

A minimum of eight (8) years of progressive management experience including the supervision of staff in a customer service and/or operations control center environment

N/A

Preferred

Master's Degree

Control center experience

Multi-lingual

Operations Radiocommunications experience

Company

Washington Metropolitan Area Transit Authority (WMATA)

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Founded in 1967

Washington, District of Columbia, USA

10001+ employees