Apply on Employer Site

Entergy · 2 weeks ago

IT Specialist II

Little Rock, AR

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Entergy is seeking a skilled IT Specialist II to join their team in Little Rock, AR. This role focuses on telecommunications expense management, requiring expertise in asset management, invoicing, and project coordination to support various telecommunications services.

Electrical DistributionEnergyMarketingPower GridRetail TechnologyTrading Platform

No H1B

Responsibilities

Process payments for leased carrier circuits and telecommunication services (landline and wireless)

Resolve issues related to small and large invoicing disputes and generate detailed reports

Verify invoiced amounts prior to payment

Coordinate the ordering of wireline and wireless services with providers

Obtain quotes, contracts, and chargeback information for various incurred costs such as toll free service at Customer Call Centers, wireline services, cellular, broadband devices, Machine to Machine, etc

Maintain an inventory of over 14,000 billable telecom service items billing over $8M annually

Process monthly invoices for leased circuits, phone lines, cell phones, MIFI, wireless end use devices/tablets, Machine-to-Machine wireless, Satellite, Utility, and Dark Fiber services

Work with Application support teams for Telecommunications Invoice Management System maintenance, updates, and automation

Issue new telco circuit and wireless orders and manage disconnects

Provide project support for new Wireline & Wireless services and the elimination of these services

Support and troubleshoot wireless services, testing new technologies

Review idle wireless devices charged and manage their billing

Provide field tech/engineering support for identifying and clarifying service outages

Consult business partners to recommend the best services for their needs and respond to their monthly billing requests

Work with organizational owners to review budgeting and O&M cost management

Provide emergency storm support for required wireless, satellite, and other services

Review monthly invoices for anomalies and file disputes with telco vendors

Analyze proposals for contract renewals with various telco vendors

Work with Entergy consultants for periodic billing audits and contract analysis

Analyze requests from Telecommunications Engineering for circuit types and costs for capital project proposals

Track O&M savings associated with capital project execution

Manage TSPs (Telecommunications Service Priority) for vital circuits

Process invoices for utilities associated with remote Entergy Telecommunications locations (microwave, fiber, and radio sites)

Generate ad hoc reports as required

Qualification

Telecommunications services knowledgeAccounting skillsContract managementProject coordinationInvoicing dispute resolutionService order coordinationTelecom inventory managementAnalytical skillsEmergency supportVendor managementConsulting skillsSituational leadershipMatrixed environment adaptabilityTeamworkRelationship building