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All Lines Technology · 1 day ago

IT Support Specialist

Miami, FL

Full-time

Hybrid

New Grad, Entry Level

All Lines Technology is seeking an IT Support Specialist to provide basic IT support functions including triage and remediation of desktop hardware issues. The role involves interfacing with the National Support Center IT Helpdesk and providing support for multiple schools, ensuring technology is operational in the learning environment.

Information ServicesInformation Technology

H1B Sponsor Likely

Responsibilities

Supports the technology in the learning environment that is aligned with academic goals and educational objectives

Resolve common issues with workstations, printers, and other associated devices including repair of desktop computers, printers, etc

Works directly with contracted hardware maintenance firms to guide them to trouble spots, identify the problems, and to repair items under warranty

Frequently tours all classrooms and learning communities to insure that all workstations and peripherals are operational

Log or respond to IT trouble tickets originated by staff, contracted monitoring vendors, and Support Center Helpdesk

Log and manage technology inventory and asset control

Provide updates to IT trouble tickets including documenting solution and providing explanation to end users

Provides positive support for all staff and students within the classroom in conjunction with overseeing and monitoring use of resources and equipment

Helps to support the technology in an effective classroom environment that encourages a positive, orderly and purposeful student learning atmosphere utilizing technology as a learning tool

Facilitates on-going refresh of software image and technology readiness in concert with IT Helpdesk and management

Utilizes remote support tools and processes to provide support to devices regardless of location

Provides support within the classroom by demonstrating adeptness, in working with PC hardware and performing problem solving techniques

Responds promptly to school staff members regarding technology support issues

Serves as a repair liaison by greeting and escorting on-site repair personnel, verifying repair activity, and closing out service requests. This may include PCs, printers, network switches, routers, servers, and other aspects of technology that require on-site repairs by vendors

Prepares equipment for shipping, receives new equipment, and assists with return of defective components

Performs all other support duties as deemed necessary, which are aligned in accordance with ALS policy and procedures that ensures technology support for educational and behavioral goals are achieved

Off hour support for critical outages

Other duties as assigned

Qualification

A+ certificationPC hardware supportMicrosoft WindowsMicrosoft OfficeCustomer serviceCommunication skillsTime managementProblem solvingInterpersonal skills

Required

Associate degree in Technology or related technology field or equivalent experience required

Prior experience with PC hardware and software, printers, Microsoft Windows Desktop Operating Systems, Microsoft Office suite, and/or other products

A+ certification or equivalent is required

Excellent written and oral communication skills and the ability to express themselves verbally in a clear and concise manner

Excellent organization and time management skills. The ability to manage task and issues at multiple locations including inventory and asset management

The ability to lift and carry equipment weighing up to 50 pounds

The ability to travel as needed is required

Good problem solving, customer service and telephone skills

Good interpersonal skills as well as the ability and willingness to follow instructions given by offsite Help Desk personnel are required

Preferred

Previous experience and/or the ability to work with at-risk students are a plus

Company

All Lines Technology

All Lines Technology is a leading provider of enterprise technology solutions and services

Founded in 1988

Cranberry Twp, Pennsylvania, USA

201-500 employees

https://all-lines-tech.com/

H1B Sponsorship

All Lines Technology has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)