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State of Utah · 1 day ago

IT Manager I - ServiceNow Platform

Salt Lake County, UT

Full-time

Hybrid

Mid, Senior Level

3+ years exp

State of Utah is seeking an IT Manager I for the ServiceNow Platform to lead the strategic expansion of ServiceNow within the Division of Technology Services. This role is responsible for guiding a team to deliver high-impact capabilities using ServiceNow solutions, partnering with agency IT teams to modernize workflows and enhance service delivery.

GovernmentInformation TechnologyLaw Enforcement

H1B Sponsor Likely

Responsibilities

Lead the growth of ServiceNow as the core operational platform for DTS and a primary tool for statewide workflow modernization

Oversee platform strategy, roadmap, governance, and adoption across DTS and state agencies

Guide the delivery of ServiceNow solutions using App Engine, PSDS, ITSM, automation workflows, and low-code capabilities to meet strategic goals and long term vision

Partner with agency IT teams to modernize legacy processes and implement streamlined workflows on the platform

Drive expansion of automation, analytics, integrations, and AI capabilities to improve service delivery and operational efficiency

Manage platform releases, upgrades, and cross-agency initiatives that support statewide modernization goals

Serve as the primary advocate for ServiceNow, communicating platform priorities, opportunities, and outcomes to leadership and stakeholders

Lead, mentor, and grow a high-performing team of ServiceNow engineers, architects, and developers

Qualification

ServiceNow administrationPlatform engineeringWorkflow modernizationITIL knowledgeTechnical project leadershipStakeholder influenceCommunicationTeam mentoring

Required

Three years managing platform, development, or service management teams

Two years of experience leading technical projects, particularly in platform engineering or workflow modernization

Hands-on experience with ServiceNow administration, or App Engine Studio

Strong understanding of ServiceNow's expanding ecosystem including ITSM, PSDS, App Engine, Flow Designer, Integration Hub, and AI capabilities

Practical knowledge of ITIL and enterprise service management frameworks

Demonstrated ability to translate complex business processes into technical solutions

Excellent communication skills with the ability to influence, coach, and guide both technical and non-technical stakeholders

Experience driving platform governance, architecture standards, or enterprise adoption efforts

Benefits

Great health and retirement benefits

Generous paid time off

Company

State of Utah

Glassdoor3.8

State of Utah provides links to government information sites and departments.

Founded in 1896

Salt Lake City, Utah, USA

10001+ employees

http://www.utah.gov/

H1B Sponsorship

State of Utah has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)