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BD (Tissuemed Ltd) · 1 day ago

Project Manager, Solution Deployment Pharmacy Automation

Durham, NC

Full-time

Hybrid

Mid Level

3+ years exp

BD is one of the largest global medical technology companies in the world, and they are seeking a Project Manager for their Pharmacy Automation portfolio. The role involves managing complex projects related to product installations and customer engagement, ensuring successful outcomes and positive customer experiences.

Health CareHospitalMedicalMedical Device

Responsibilities

Lead and Coordinate Projects: Drive day-to-day activities to ensure projects are completed on time, within scope, and aligned with organizational goals, departmental policies, and contractual terms

Develop and Manage Project Plans: Create and maintain detailed project plans with clear milestones, timelines, and task assignments

Scope and Risk Management: Effectively manage project scope, prioritize customer needs, and escalate issues or risks as appropriate. Proactively identify potential risks to project success and develop effective action plans to mitigate or resolve them

Customer Engagement: Maintain clear, professional, and consistent communication with customers to ensure engagement and alignment throughout the project lifecycle. Handle customer expectations for products and services, ensuring satisfaction

Governance and Compliance: Utilize governance tools (scope documents, status reports, risk/change logs, tollgates) to maintain control and transparency

Revenue Forecasting: Accurately forecast current and future quarterly revenue for assigned projects and maintain alignment with backlog management processes

Cross-Functional Collaboration: Work effectively across multiple departments (e.g., CSC, Sales, Finance) and participate in pre-sales activities when required

Team Leadership: Provide coaching, mentoring, and training to project teams and peers; contribute constructive feedback through peer reviews

Project Closure: Ensure complete project closure, including customer acknowledgment, equipment reconciliation, and transition to Service & Support and CSM teams

Professional Competence: Apply industry-recognized project management methodologies to ensure structured and efficient project execution. Demonstrate strong professional and interpersonal skills to lead projects effectively and foster collaboration among stakeholders

Qualification

Healthcare IT SolutionsProject ManagementCross-Functional CollaborationRisk ManagementCustomer EngagementForecastingMS Office SuiteServant LeadershipInterpersonal SkillsCommunication SkillsNegotiation SkillsConflict ResolutionAdaptability

Required

Bachelor's degree, or a combination of relevant experience and education will be considered

3 years of professional experience implementing and supporting healthcare IT software solutions, including proven experience in project management and leading medium to large-scale projects

Demonstrated ability to lead and build effective project teams, including matrixed staff, using servant leadership principles

Expertise in managing complex projects with significant impact on customer workflows, including multi-site implementations

Strong leadership, interpersonal, and customer-facing skills to build trust and maintain engagement

Effective verbal and written communication skills to engage customers, project teams, and leadership professionally

Proficiency in forecasting, backlog management, and driving cross-functional collaboration

Ability to proactively identify risks and develop actionable mitigation plans

In-depth knowledge of industry-recognized project management methodologies and best practices

Strong understanding of healthcare IT operations and implementation governance processes, including scope management, tollgates, and risk/change management

Skilled in negotiation, conflict resolution, and decision-making with a customer-focused approach

Demonstrated growth mindset, adaptability, and professional soft skills essential for success in dynamic environments

Proficient with MS Office suite Word, Excel, Outlook, Teams, etc

Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards

Ability to travel up to 20% with the flexibility to work some nights and weekends as needed