Enagic USA, Inc · 1 month ago
Enagic Credit System Analyst
Torrance, CA
Full-time
Onsite
Mid Level
$18/hr - $18/hrEnagic USA, Inc is seeking a Credit System Analyst responsible for collecting payments for orders from customers in a timely and accurate manner. The role involves managing customer databases, enhancing customer service operations, and ensuring efficient payment processing.
Consumer Services
Responsibilities
Customer Service Management: Supervise and enhance the management of customer service operations, including calls, emails, and chat, ensuring that our team delivers high-quality support and meets customer expectations
Payment Update System: Take charge of the payment update system, ensuring accurate and timely processing of payments, and addressing any issues that may arise with efficiency and professionalism
Manage and respond to customer emails professionally and promptly
Make and send email for monthly payment decline notification for machine and Ukon
Prepare and manage outbound call lists
Process and deposit check payments into QuickBooks (QB) and Enagic Systems (ES)
Handle inbound customer calls and make outbound calls
Qualification
Required
Ability to motivate and guide team members
Willingness to support and help others
Effective verbal and written communication for clear information dissemination and expectation setting
Proficiency in identifying issues and developing quick, effective solutions
Capability to manage time efficiently and prioritize tasks to oversee operations and projects
Skill in building relationships within the team and resolving conflicts effectively
Company
Enagic USA, Inc
Enagic is the leading provider of innovative water ionization technology, dedicated to transforming the water industry into Kangen Water - a superior, alkaline water that promotes hydration and wellness.
Founded in 1974
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase