Americold Logistics, LLC. ยท 21 hours ago
Sr Customer Service Representative
Sumter, SC
Full-time
Onsite
Mid, Senior Level
2+ years expAmericold Logistics, LLC. is a global leader in temperature-controlled logistics, dedicated to connecting producers and retailers to ensure food safety and accessibility. The Sr Customer Service Representative will respond to customer inquiries and handle complaints, acting as the primary contact for National Accounts across multiple sites.
LogisticsRetail TechnologySupply Chain ManagementTransportationWarehousing
Responsibilities
Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc
Reports customer feedback to management
Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes
Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records
Assures proper invoicing of accounts by verifying computer-generated invoices
Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
Schedule loads as required
Maintain updated reports to ensure all loads are empty and closed
Resolve refused product, over, short and damaged (OS&D) orders
Follow attendance policy, show up for work on time and ready to work assigned shift
Perform other duties as required and assigned
Maintains and ensures favorable contacts with customers
Coordinates recalls, national holds, item master maintenance, reporting, etc., across multiple sites
Participates in training and coaching on customer service functions
Provides coaching and directs the customer service work in applicable locations
Qualification
Required
High school diploma or general education degree (GED) preferred
2-4 years of work related experience
Ability to work in a fast paced environment
Ability to handle multiple tasks at the same time
Flexibility and initiative
Experience working with challenging customers
Excellent communication skills
Strong problem solving skills
Understand the specific needs and requests of customers, the nature of their product and storage and handling needs
Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor
Knowledge of Warehouse Management Systems
Knowledge of Microsoft Office Suite
Desktop computers
Accurate typing and data entry skills
Requires the ability to sit for long periods of time, with frequent interruptions
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for typical office work
Talking, hearing, and seeing are important elements of completing assigned tasks
May require travel by automobile and airplane up for business
May require a visit facility operations in temperatures at or below freezing
May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
Requires the use of various electronic tools
Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
Benefits
Medical/dental/vision insurance
STD/LTD coverage
401(k) with Company match
FSA
Life insurance
EAP
Paid time off
Company
Americold Logistics, LLC.
Americold is a global leader in temperature-controlled logistics and real estate, with a more than 120-year legacy of innovation and reliability.
10001+ employees
H1B Sponsorship
Americold Logistics, LLC. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (32)
2023 (33)
2022 (29)
2021 (7)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
unknown2022-08-26Acquired
Leadership Team
Robert Chambers
Chief Executive Officer
Jay Harron
Executive Vice President and Chief Investment Officer
Recent News
GlobeNewswire
2025-12-24
2025-12-24
Company data provided by crunchbase