Midwestern University · 2 weeks ago
Telecommunications Technology Support Specialist- AZ- Information Technology Services
Glendale, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expMidwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The Telecommunications Technology Support Specialist is responsible for maintaining the voice, data, and telecommunications systems, providing support for various communication services, and collaborating with teams to enhance telephony efficiency.
Higher Education
Responsibilities
Provide customer support for the Microsoft Teams phone system, Genesys contact center at our AZ campus and clinics, and all telecommunications hardware and software
Monitor accessibility and performance of the telecommunications system and troubleshoots and resolves problems
Onboard new cell phone and troubleshoot cell phone issues in MWU environment, including the set up of MS Authenticator and MS Outlook
Perform new cloud fax setup (Open Text) and troubleshoot issues with the cloud vendor
Perform new installations or replace outdated or malfunctioning equipment
Test and repair legacy analog devices
Collaborate with clinical and departmental teams to develop and maintain backend workflows that enhance telephony efficiency and user experience
Support the department's telecom operations by identifying cost-effective solutions and ensuring adherence to annual spending targets
Document procedures, configurations, and support resolutions for knowledge sharing and compliance
Deliver exceptional customer service and technical support to end-users across the university
Participate in on-call rotations and respond to urgent communication system issues as needed
Develop new techniques and procedures to enhance communication services
Responsible for reviewing telecommunication processes, evaluates results and recommends new processes
Qualification
Required
Bachelor's degree required preferably in IT Computer Science or IT related field
Candidates must have 2-4 years of desktop experience
Must have experience in troubleshooting and supporting telecommunication systems and procedures, including cell phones and set up of MS Authenticator and MS Outlook
Experience in coordinating with telecom vendors, service providers, and internal IT teams to implement new systems, resolve service interruptions, and optimize performance
Strong background in documenting technical procedures, configurations, and support resolutions for both technical staff and end users
Must have an understanding of analog-to-IP hardware that is used with legacy phone devices
Ability to test and repair devices when not functioning as experience
Proficiency in Windows OS, Apple OS, Apple IOS, Microsoft Office 365 applications, Outlook, MS Teams, and computer operation is required
Preferred
Master's degree preferred
Benefits
Medical, dental, and vision insurance plans
Life insurance
Short/long term disability
Pet insurance
Flexible spending accounts including healthcare reimbursement and child/dependent care account
Competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days
403(b) retirement plan
Tuition reimbursement
Child care subsidy reimbursement program
Identity theft protection
Employee assistance program
Wellness facility on-site with a fully equipped fitness facility
Company
Midwestern University
Founded in 1900, Midwestern University is a not-for-profit graduate institution of higher education offering degrees in the health sciences on two campuses.
1001-5000 employees
H1B Sponsorship
Midwestern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (8)
2023 (3)
2022 (12)
2021 (12)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Joshua Baker
Vice President and Chief Academic Officer for Optometry, Pharmacy and Veterinary Education
Kathleen Player
Chief Academic Officer and VP of Health Science Education and VP of Clinic Operations
Company data provided by crunchbase