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C.H. Robinson · 21 hours ago

Claims Representative

Kansas City, MO

Full-time

Hybrid

Entry Level

$17.13/hr - $25.36/hr

1+ years exp

C.H. Robinson is seeking a Claims Representative who will be responsible for entering, overseeing and helping to resolve the cargo claims filed by customers. This role involves collaborating with various network offices and parties to ensure effective resolution of claims and maintaining strong customer relationships.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Acts as a liaison between corporate and network offices to facilitate the gathering of information that will allow proper response to claim losses and legal documents

Processes new claims, disseminates the claim to the appropriate carrier or insurance company, and enters claim settlement

Monitors and responds professionally with a customer service mindset to email and voicemail

Resolves daily problems that arise and brings the issues to a resolution

Identifies exposures and risk to the company and escalates accordingly on pending claims and litigation that may have an adverse impact on financials

Assists customers in arrangements with carriers to return or salvage goods and schedule inspections, by coordinating and communicating with management, employees and agents

Builds working relationships with customers, carriers, insurance companies and the office network

Maintains excellent task management in order to have proper follow up and resolution on each claim

Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualification

Customer service experienceClaims processingMicrosoft OfficeDetail orientationProblem solvingQuick learnerSolutions focusDiversityInclusion valuesTeam player

Required

High School diploma or GED

1+ year previous customer service or claims experience

1+ year of experience with Microsoft Office Programs

Preferred

Bachelor's degree from an accredited college or university

Previous transportation experience

Strong problem solving and decision-making abilities

Quick learner who is successful at multi-tasking

Team player who can also produce independent results

Possesses strong detail orientation

Strong customer service focus

Solutions focus mindset as this role will be providing answers to the C.H. Robinson network, customers and carriers on assigned cargo claims portfolio

Values a diverse and inclusive work environment

Benefits

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities