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Hippocratic AI · 1 week ago

General Evaluator, Patient Services / Access Specialist (Non-Clinical)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Hippocratic AI is the leading generative AI company in healthcare, focused on transforming patient outcomes through innovative technology. The Patient Access Evaluator role involves reviewing and assessing patient-facing Voice AI interactions to ensure accurate and helpful guidance related to insurance coverage and patient access workflows.

Artificial Intelligence (AI)Foundational AIGenerative AIHealth CareInformation Technology

Growth Opportunities

Responsibilities

Listen to and evaluate Voice AI calls related to insurance coverage, benefits explanations, prior authorization basics, affordability, and access next steps

Assess accuracy, clarity, tone, and appropriate escalation handling

Identify misinformation, patient confusion, or incomplete guidance related to benefits or access

Score calls using defined rubrics and provide clear, actionable feedback

Flag potential risks impacting patient understanding, access, or follow-through

Qualification

Patient access experienceBenefits investigationReimbursement supportFinancial navigationCommunication skillsJudgment callsComputer accessHigh-speed internetAdditional languageDigital health exposureFluency in English