General Evaluator, Patient Services / Access Specialist (non-clinical) jobs in United States
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Hippocratic AI · 2 days ago

General Evaluator, Patient Services / Access Specialist (non-clinical)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Hippocratic AI is a leader in healthcare AI, focusing on creating safe, patient-facing clinical agents. The Patient Access Evaluator will review and assess Voice AI interactions related to patient benefits and access, ensuring accurate and helpful guidance is provided to users.

Artificial Intelligence (AI)Foundational AIGenerative AIHealth CareInformation Technology
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Growth Opportunities

Responsibilities

Listen to and evaluate Voice AI calls related to insurance coverage, benefits explanations, prior authorization basics, affordability, and access next steps
Assess accuracy, clarity, tone, and appropriate escalation handling
Identify misinformation, patient confusion, or incomplete guidance related to benefits or access
Score calls using defined rubrics and provide clear, actionable feedback
Flag potential risks impacting patient understanding, access, or follow-through

Qualification

Patient access experienceBenefits investigationReimbursement supportFinancial navigationCommunication skillsJudgment callsComputer accessHigh-speed internetAdditional languageDigital health exposureFluency in English

Required

2–5+ years of experience in patient access, benefits investigation, reimbursement support, or financial navigation
Direct experience communicating with patients about insurance coverage, benefits, or affordability
Strong written and verbal communication skills
Ability to make clear, precise judgment calls when evaluating AI performance
Fluency in English
Reliable access to a computer and high-speed internet

Preferred

Experience supporting specialty therapies or complex benefit structures
Familiarity with hub services, patient support programs, or access-related call workflows
Experience using access or reimbursement tools (e.g., CRMs, hub platforms, call review systems)
Fluency in an additional language
Exposure to digital health or AI-enabled support tools

Company

Hippocratic AI

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Hippocratic AI is a healthcare technology company that develops safety-focused large-language models for medical applications.
dateFounded in 2023
location
Palo Alto, California, USA
people-size51-200 employees
web-link
https://www.hippocraticai.com

Funding

Current Stage
Growth Stage
Total Funding
$402M
Key Investors
AvenirKleiner PerkinsNVentures
2025-11-03Series C· $126M
2025-01-09Series B· $141M
2024-09-19Series A· $17M

Leadership Team

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Alex Miller
Co-Founder
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Amy McCarthy
Chief Nursing Officer
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Recent News

Business Wire
Hippocratic AI and Huron Consulting Group Announce Strategic Collaboration to Transform Healthcare Delivery and Innovation
2026-01-09
GlobeNewswire
AI-Generated Digital Health Coaching Avatar Market Forecast to 2029 & 2034: Revenues to Hit $5.01 Billion by 2029
2026-01-07
generalcatalyst.com
Our Creation of Hippocratic AI
2026-01-05
Company data provided by crunchbase