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Crescent Hotels & Resorts · 22 hours ago

DIRECTOR OF OPERATIONS

Tulsa, OK

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

Crescent Hotels & Resorts is seeking a Director of Operations for The DoubleTree by Hilton Hotel Tulsa Downtown. This role involves managing day-to-day operations in the rooms and food and beverage departments while fostering the growth and development of operations leaders.

HospitalityLeisure

Growth Opportunities

Responsibilities

Assist the Operational and Financial Management of the Property

Ensures that all brand standards are being maintained in each area of the property

Ensures all team members meet or exceed all brand requirements

Oversees the operation of all property departments

Promotes both Guarantee of Fair Treatment and Open-Door policies

Ensures a viable key control program is in place

Maintains current licenses and permits as prescribed by local, state and federal agencies

Provides a safe working environment in compliance with OSHA/MSDS

Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Complies with all corporate accounting procedures

Performs required annual Quality audit with GM and RD

Supporting the Management and Development of Departmental Teams

Stays readily available/approachable for all employees

Leads by example demonstrating self-confidence, energy and enthusiasm

Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Make sure that staffing levels are appropriate to exceed guest expectations

Sets clear performance expectations with Department Managers

Assists team supervisors with constructive coaching and counseling

Solicits feedback for continuous improvement

Managing the Guest Experience

Extends professionalism and courtesy to guests at all times

Motivates and encourages staff to solve guest and employee related concerns

Provides excellent customer service by being readily available/approachable for all guests

Takes proactive approaches when dealing with guest concerns

Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them

Gain understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, and business concerns, offering better business solutions