Apply on Employer Site

Site Impact · 1 day ago

Key Account Manager

Corporate Headquarters - Coral Springs, FL 33076

Full-time

Onsite

Mid, Senior Level

4+ years exp

Site Impact is a leading multi-channel marketing technology company helping brands and agencies reach targeted audiences at scale. The Key Account Manager (KAM) is a strategic account leader responsible for maximizing growth within Site Impact’s most important and high-potential accounts, focusing on deep client engagement, retention, and expansion of revenue opportunities.

AdvertisingDigital MarketingEmail MarketingMarketing

Responsibilities

Serve as the primary strategic point of contact for assigned key accounts

Develop and maintain operational-level relationships, acting as a trusted advisor to clients

Deeply understand each client’s organization, goals, and challenges to inform account strategy and drive long-term partnerships

Build and execute strategic growth plans to drive cross-sell, upsell, and overall account expansion

Proactively identify opportunities to broaden adoption of Site Impact solutions and increase revenue share within each account

Align with the Director of Account Management and VP of Sales to craft and present new product offerings, custom promotions, and partnership opportunities

Continuously monitor account performance using CRM and sales enablement tools to ensure strong ROI and satisfaction

Own the mitigation of risks, proactively addressing issues to ensure long-term client retention

Lead the post-sale onboarding process in partnership with the Business Development Executive

Clarify objectives, KPIs, and SLAs, ensuring a seamless launch and early momentum

Support Finance on one-off / ongoing collections efforts

Work closely with Product, Media Fulfillment, Finance, and Customer Support to deliver strategic initiatives and resolve pain points

Provide feedback on client needs to influence product roadmaps and service enhancements

Lead all client-facing training on Site Impact products, platforms, and best practices

Lead all client-facing QBRs, providing executive-level insights and strategic roadmaps

Review performance reporting with clients, highlighting key wins and recommending optimizations

Participate in internal QBRs with the Director of Account Management to evaluate revenue performance and account health

Qualification

Strategic Account ManagementRevenue Growth StrategiesDigital Marketing StrategiesClient Relationship ManagementPerformance Data AnalysisCommunication SkillsCollaboration SkillsResults-Oriented