Voltage Park · 1 day ago
IT Support Specialist
Seattle, WA
Full-time
Onsite
Mid Level
3+ years expVoltage Park is hiring an IT Analyst to support their growing organization. This role involves device management, onboarding and offboarding, and day-to-day IT support, while also assisting with identity and access management and security standards.
AI InfrastructureCloud ComputingMachine Learning
Responsibilities
Support onboarding and off-boarding workflows in coordination with business teams
Manage the full lifecycle of laptops and workstations across Windows and macOS using JumpCloud MDM
Support identity and access management processes, including enforcing Role-Based Access Control (RBAC) standards
Partner with Security to apply policies around encryption, MFA, patching, and compliance monitoring
Support collaboration tools including Google Workspace, Slack, and internal documentation systems
Provide tier-2 technical support for employees, escalating when necessary to the Security team
Track, prioritize, and resolve IT requests
Maintain IT documentation and create resources to help employees solve common issues
Participate in IT initiatives such as endpoint security improvements, device imaging, and access automation
Provide onsite IT support in our newly established Seattle-area office, ensuring systems and equipment remain reliable as the office ramps up
Qualification
Required
3+ years of experience in IT support, IT analyst, or a similar technical role
Strong knowledge of Windows and macOS systems
Experience with identity and access management platforms (e.g., JumpCloud, Okta)
Familiarity with MDM solutions and enforcing device security policies
Solid troubleshooting skills across devices, networks, and SaaS platforms
Knowledge of networking basics such as VPNs, DNS, and firewalls
Familiarity with ticketing or workflow systems such as Jira, Linear, ServiceNow, or Zendesk
Clear and confident communication skills with both technical and non-technical colleagues
Ability to document processes and create useful self-service guides
Preferred
Experience working in a fast-paced or high-growth environment
Exposure to compliance frameworks such as SOC 2 or ISO 27001
Experience supporting engineers or technical teams
Exposure to Atlassian tools (Jira, Confluence) for IT request tracking and documentation
Familiarity with 1Password or other enterprise password managers
Experience with Linux systems
Company
Voltage Park
Voltage Park provides infrastructure for machine learning.
51-200 employees
H1B Sponsorship
Voltage Park has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
Funding
Current Stage
Growth StageTotal Funding
$500M2023-10-30Undisclosed· $500M
Leadership Team
Eric Park
Chief Executive Officer
Mike Xia
Chief Product Officer
Recent News
2025-10-21
2025-09-23
Company data provided by crunchbase