Edgewater Federal Solutions, Inc. · 9 hours ago
Help Desk Technician
Washington, DC
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $60K/yrEdgewater Federal Solutions, Inc. is a government contracting firm seeking a dedicated Help Desk Support Technician to join their team. The role involves providing first-line support for users with hardware, software, and network-related issues, ensuring minimal disruption to business operations.
Information ServicesInformation TechnologyProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
The Help Desk Technician is the first line of support for users seeking assistance with hardware, software, and network-related issues
This role is responsible for providing timely and effective assistance to resolve user problems and ensure minimal disruption to business operations
Provide technical support for operating systems such as Window, iOS, Linux and various software applications
Assist users with installation, configuration, and troubleshooting of hardware and software
Provision and deploy new hardware for users
Maintain a high level of customer service for all support requests
Take ownership of user problems and be proactive when dealing with user issues
Qualification
Required
US Citizen and active Secret clearance
A bachelor's degree or relevant experience in Information Technology
Experience with providing technical support, troubleshooting and resolving issues with software applications and computer hardware for users
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Ability to work a regular schedule at the Washington DC locations
A team player with a customer-oriented approach
Benefits
Paid Time Off & Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
Disability, Life Insurance, and AD&D
Flexible Spending Accounts
Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
Tuition and Technical Training Reimbursement
Exercise Reimbursement
Employee Assistance Program
Collaborative and dynamic work environment
Company
Edgewater Federal Solutions, Inc.
Edgewater Federal Solutions was founded in 2002 with the mission of being the best IT consulting company possible for our government clients, our contracting partners and our employees.
Founded in 2002
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Ferrando
Executive Chairman
Recent News
Washington Technology
2025-06-11
Help Net Security
2025-03-06
Washington Technology
2025-03-04
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