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JCPenney · 3 months ago

Fine Jewelry Merchandise Supervisor - Southaven Towne Ctr

Southaven, MS

Full-time

Onsite

Entry, Mid Level

$20/hr - $25/hr

2+ years exp

JCPenney is the shopping destination for diverse, working American families, and they are seeking a Fine Jewelry Supervisor. The role involves supervising a team of Fine Jewelry associates to deliver exceptional customer service and drive sales, while also focusing on team development and merchandise management.

E-CommerceFashionRetail

Responsibilities

Models and holds team accountable for outstanding customer service

Actively listens to customer issues to resolve problems

Maximizes sales and service by ensuring staff is scheduled appropriately

Drive planning and execution of events and credit card acquisition

You are constantly challenging yourself and the team to drive profitable sales growth through supervising and engaging with the associates

Coaches and develops team by modeling JCPenney's company values to build lasting customer relationships that drive productivity and sales

You will be well prepared to provide direction and support to your team to ensure that merchandise flows to the floor efficiently

You and your team and constantly working to maintain stock levels and presentation standards to the customer

Partners with store management team to source and hire store talent for hourly positions

Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with the General Manager on succession planning for the store

Consistently meets established performance standards; including but not limited to shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance

Qualification

Retail experienceCustomer serviceSales leadershipTeam developmentProblem solvingPerformance standardsCommunicationRelationship building

Required

Minimum of 2 years retail experience

Bachelor's degree or equivalent work experience

Models and holds team accountable for outstanding customer service

Actively listens to customer issues to resolve problems

Maximizes sales and service by ensuring staff is scheduled appropriately

Drive planning and execution of events and credit card acquisition

Constantly challenging yourself and the team to drive profitable sales growth

Coaches and develops team by modeling JCPenney's company values

Provides direction and support to your team to ensure that merchandise flows to the floor efficiently

Maintains stock levels and presentation standards to the customer

Partners with store management team to source and hire store talent for hourly positions

Plays an active role in the training and development of associates

Addresses performance issues and partners with the General Manager on succession planning for the store

Consistently meets established performance standards including shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance

Solve problems and make smart decisions that drive sales, profit, or customer service

Execute your work efficiently and effectively

Inspire strong performance in yourself and others

Develops positive relationships, establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience

Proactively find ways to improve the customer experience

Show the confidence and courage to do what is right

Act with energy and urgency

A confident leader; willing to take on challenging assignments

Acts in accordance with beliefs and deals with conflict quickly and in a positive manner