This job has closed.

Rock Valley College · 3 months ago

Financial Aid Advisor

Rockford, IL

Full-time

Onsite

Entry, Mid Level

$20.70/hr - $20.70/hr

2+ years exp

Rock Valley College is seeking a Financial Aid Advisor to provide excellent customer service to students applying for financial aid. The role involves counseling students and families on educational funding sources, managing paperwork, and ensuring compliance with federal and state financial aid regulations.

Higher Education

Responsibilities

Provide excellent customer service to students, their families and to the RVC community

Counsel students and families regarding the benefits and requirements of federal and state financial aid programs

Assist students and families with FAFSA and required verification and appeal document completion

Evaluate special and unusual circumstances and make sound recommendations to students using good judgment within established guidelines

Lead, train and advise Financial Aid Office student employees as it relates to student service and service counter responsibilities

Collaborate with Academic Advisors as part of a support team for students

Prepare and maintain student’s files using imaging software

Interpret financial statements, income tax reports, and related documents as related to the Free Application for Federal Student Aid (FAFSA)

Review FAFSAs, applications, and required documents for accuracy and completeness

Complete the verification process within federal regulations. Obtain additional documents and accurately record updates and changes in Colleague

Monitor changes to FAFSA the students’ financial aid application information and enter corrections with the federal database as needed

Receive, review, analyze and process student applications for additional types of financial aid in accordance with state, federal, and College guidelines

Navigate the State of Illinois GAP Access site to determine student state award eligibility

Track student communication through current CRM software and assist with student communication improvement

Complete cross learning with assigned Coordinator and/or Program Manager

Assist with outreach and community events such as FAFSA workshops, Veteran’s Day and Financial Aid Information sessions

Responsible for student correspondence and follow up including email, phone calls, and web page maintenance

Maintain the developmental class list and student notification as necessary

Maintain inventory and stock display racks with financial aid brochures, pamphlets and forms

Assist in the review and update of annual internal forms and letters

Maintain up to date knowledge of financial aid program parameters and regulations in completing forms and understanding available sources of assistance

Maintain confidentiality of student records according to FERPA regulations

Other related duties as assigned

Regular attendance is expected

Using tact and courtesy, the ability to establish and maintain effective relationships with persons contacted in the course of work