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Orlando Utilities Commission (OUC - The Reliable One) · 1 day ago

Employee Relations Specialist

Orlando, FL

Full-time

Hybrid

Mid Level

$66K/yr - $85K/yr

3+ years exp

Orlando Utilities Commission (OUC - The Reliable One) is seeking an Employee Relations Specialist to join their Employee Experience division. The role involves supporting a positive work environment by addressing employee concerns, guiding managers on policy interpretation, and conducting investigations while ensuring compliance with laws and organizational policies.

GovernmentWater

Responsibilities

Serve as the first point of contact for employee complaints and concerns

Provide clear, empathetic, and unbiased counsel to employees and managers on HR policies, performance issues, workplace disputes, and more

Conduct initial investigations and escalate complex cases appropriately

Assist with counseling and termination meetings

Draft and track warnings, coaching notes, and investigative documentation

Monitor and report on trends related to employee engagement, retention, performance, and compliance

Stay current on employment laws and ensure related policies and postings are up to date

Partner with payroll, HRIS, and legal teams to handle unemployment claims and reporting

Conduct exit interviews and analyze results for actionable insights

Collaborate with the Employee Engagement team on survey findings and focus area development

Handles routine human resource inquiries related to policies, including providing guidance on HR policy interpretation and application; refers complex matters to appropriate Employee Experience and/or management staff

Conducts initial interviews and gathers information for employee relations matters such as work complaints, harassment allegations, or other concerns; escalates to appropriate team members when additional investigation is required

Assists and participates in counseling or termination meetings with employees and managers

Assists with collecting information and data to assess cost and policy implications of negotiations and disputes

Drafts, edits and tracks warnings, coaching and other report documentation for leadership as needed

Drafts investigation and case related documentation for HR leadership review and approval and ensures they are recorded upon finalization

Utilizes case management, HRIS and other HR systems to record employee relations matters such as investigations, warnings, performance improvement plans, coaching etc

Pulls reports and performs analytics as necessary on types/trends of discipline, terminations and other related data

Conducts surveys, interviews, and other research related to human resource policies, total rewards and other employee relations matters influencing engagement; collects information and reports results to the Human Resources leadership

Manages the purchase and updates of mandatory labor posters at all OUC locations to ensure compliance with federal and state regulations

Remains current on laws and regulations related to EEO, affirmative action, ADA, FMLA, reasonable accommodations and broad human resources topics from a federal, state, and local level

Supports the preparation of plans, documents, and reports including but not limited to affirmative action plans, organizational charts, and employee policies

Conducts employee exit interviews; creates and maintains reports and conducts analysis to identify issues that may have affected employee performance and success

Collaborates with employee engagement team to gather data to identify patterns, trends and themes related to employee engagement and retention concerns

Partners with payroll, HRIS and other related teams to complete unemployment requests and tracks the associated reporting

Owns the update and maintenance of the repository for policies; collaborates with team to provide recommendations on policy changes

Perform other duties as assigned

Qualification

Employee RelationsWorkplace InvestigationsEmployment LawHRIS ProficiencyData ReportingMicrosoft Office SuiteAnalytical SkillsCounseling SkillsCommunication SkillsConflict ResolutionOrganizational SkillsTeam Collaboration

Required

Bachelor's Degree in Human Resources, Business Administration, or related field

Minimum of 3 years' experience in Human Resources with a focus on employee relations

Demonstrated experience in counseling employees and managers

Demonstrated experience in conducting investigations and resolving workplace conflicts

Demonstrated experience in applying employment laws and organizational policies

Demonstrated experience in using HRIS, case management, or ERP systems

Strong communication, organization, and interpersonal skills with the ability to remain neutral and unbiased when handling sensitive matters

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Valid Driver's License (required)

Preferred

Experience supporting technical, craft, or skilled trades employees, as well as leadership teams

SHRM or HRCI certification preferred

Benefits

Competitive compensation

Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.

OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account

Generous paid vacation, holidays, and sick time

Paid parental leave

Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities

Wellness incentives and free access to all on-site OUC fitness facilities

Access to family-oriented recreational areas

Paid Conference and Training Opportunities

Free downtown parking

Hybrid work schedule

Company

Orlando Utilities Commission (OUC - The Reliable One)

The Orlando Utilities Commission (OUC - The Reliable One) is a municipally-owned public utility providing electric and water services to the citizens of Orlando, Florida, St.

Founded in 1923

Orlando, Florida, USA

1001-5000 employees