Sky Real Estate Professionals ยท 1 week ago
Customer Service Manager
Houston, TX
Full-time
Onsite
Senior Level
5+ years expSky Real Estate Professionals is a leading name in the real estate sector, seeking a Customer Service Manager to enhance client satisfaction and drive service excellence. In this role, you will lead a dedicated team, implement strategic initiatives, and oversee daily operations to ensure high-quality service delivery.
Real Estate
Responsibilities
Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty
Oversee and manage the customer service team, providing guidance, training, and support to ensure high-quality service delivery
Handle and resolve complex customer inquiries and complaints in a timely and professional manner
Analyze customer service metrics and feedback to identify areas for improvement and implement necessary changes
Collaborate with other departments to ensure seamless communication and service delivery across the organization
Qualification
Required
Bachelor's degree in Business Administration, Management, or a related field
Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role
Exceptional communication and interpersonal skills to effectively lead a team and interact with clients
Proven ability to develop and implement strategies that enhance customer satisfaction
Strong analytical skills with the capacity to assess customer service metrics and implement necessary improvements
Company
Sky Real Estate Professionals
We specialize in Residential and Commercial selling,buying and lease real estate. We help everyone from first time homebuyers to investors.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase