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Nelnet · 3 months ago

Technical Alignment Manager

Kansas City, MO

Full-time

Onsite

Senior Level

$60K/yr - $90K/yr

5+ years exp

ALLO Communications LLC is a company that values its employees and is committed to community engagement. They are seeking a Technical Alignment Manager who will specialize in multiple technology disciplines, focusing on managing client relationships and ensuring service level agreements are met.

Financial ServicesInformation TechnologyPayments

H1B Sponsor Likely

Responsibilities

Provides technical assistance and problem resolution for customers requesting assistance on application or system related issues or questions

Demonstrates a commitment to increasing customer satisfaction. Delivers friendly, courteous service to clients

Following up on all open and/or overdue tickets, assuring a resolution in a timely manner

Maintains information within a knowledge-based computer system. Includes data entry of commonly reported problems, questions and known resolutions and troubleshooting steps

Uses creativity and innovation to automate and streamline processes and procedures

Completes excellent and proficient documentation in ticket system and follows processes in ITGlue, SharePoint and other forms of corporate product documentation systems

Responds to text, phone calls, e-mails, team messaging, team meetings and any other form of communication within the company’s system in an efficient and timely manner

Qualification

Customer ServiceDesktop SupportNetwork AdministrationServer AdministrationTechnical Project ManagementProblem ResolutionCommunication SkillsDocumentation Skills

Required

Exceptional Customer Service and Communication: Proven ability to build strong client relationships, coupled with excellent oral and written communication skills. Must be able to articulate complex technical concepts clearly to a non-technical audience

Comprehensive Desktop and Application Support: Strong knowledge of Windows 10/11 and Microsoft Office 365. Experience in troubleshooting and supporting web-based applications, as well as resolving virus/malware and printer issues

Network and System Administration: Solid understanding of networking principles and troubleshooting tools (e.g., PING, IPCONFIG, NSLOOKUP, TRACERT). Proficiency with technologies including DHCP, DNS, VLANs, and LAN/WAN

Server and Infrastructure Expertise: Working knowledge of Windows Server, Active Directory, and Azure Active Directory. Experience with Group Policy, PowerShell, and virtualization technologies (VMware, Hyper-V)

Account and Permissions Management: Experience with user and email management in Active Directory, along with a firm grasp of file and share permissions, drive mappings, and offline files

Technical Project Experience: Hands-on experience with Microsoft Office 365 migrations and management

Availability: Must be available for occasional after-hours work and on-call rotations

5 years helpdesk experience and required education

Preferred

Bachelor's degree in computer science or MIS

Benefits

Free internet? You bet. Plus, awesome discounts on other ALLO services.

Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.

Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.

Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.

Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.

Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

Company

Nelnet

Glassdoor3.6

Nelnet provides business, communications, and financial services.

Founded in 1996

Lincoln, Nebraska, USA

5001-10000 employees

https://nelnetinc.com

H1B Sponsorship

Nelnet has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (1)