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Inside Higher Ed · 1 day ago

Senior Business Operations & Change Management Consultant

Columbus, OH

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Inside Higher Ed is associated with The Ohio State University, which is seeking a Senior Business Operations & Change Management Consultant for its Government Resource Center. This role focuses on providing cross-functional leadership to ensure operational integrity and sustainability, while advising on organizational stability and implementing change governance structures.

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Responsibilities

Establishes formal change governance structures and modernizes guidelines to increase consistency and leadership alignment

Leads or co-leads organization-wide culture stabilization initiatives, especially during periods of transition

Designs and manages organizational operating systems and internal controls

Builds scalable workforce infrastructure (workflows, documentation, performance alignment) to reduce operational risk and strengthen transparency

Acts as a trusted advisor to executive leadership regarding change complexity and workforce stability

Implements leader enablement practices to improve trust and retention across the unit

Supports complex staffing models and develops workforce readiness plans to optimize research and administrative capacity

Aligns onboarding frameworks with performance expectations and accountability systems to reduce organizational friction

Conducts high-level business analysis and resource modeling to support data-driven decision-making

Focuses on process standardization and efficiency (e.g., Lean/Six Sigma methodologies)

Prepares high-level reports and presentations for internal and external partners

Qualification

Change ManagementOrganizational ChangeProcess ImprovementWorkforce ModelingBusiness AnalysisLeadership AdvisoryExecutive ReportingOperational SystemsLean Six SigmaManagement Certification

Required

A minimum of 8 years of relevant experience

Requires successful completion of a background check

Selected candidate may be asked to complete a pre-employment physical including a drug screen

Bachelor's degree in a relevant field or equivalent is required

Preferred

Twelve or more years of experience is preferred

Demonstrated expertise in leading large-scale transformation or organizational change management in a high-complexity regulatory and policy environment

Experience advising executive leadership teams through organizational disruption or rapid evolution

Management Certification (e.g., SHRM) or Process Improvement Certification (e.g., Lean Six Sigma) is highly preferred

Experience working with state agencies, higher education, or regulated environments