Mesquite Entertainment · 3 days ago
HOTEL FRONT DESK CLERK - CB & VR - X-BOARD - VARIED SHIFT
Mesquite, NV
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrMesquite Entertainment is a hospitality company seeking a Front Desk Agent to provide exceptional customer service. The role involves handling guest check-in and check-out processes, assisting with inquiries, and ensuring efficient front desk operations.
Gambling & Casinos
Responsibilities
Greet guests warmly and efficiently, complete the check-in and check-out procedures, and facilitate reservations as needed
Manage cash and credit transactions accurately and responsibly, including guest payments, room deposits, and cash reconciliation
Maintain guest privacy and uphold hotel security procedures, verifying guest identification and providing secure access to guest rooms
Assist guests with inquiries, requests, and information about the property's events, facilities, services, and local attractions, striving to exceed guest expectations
Work in concert with other departments to meet guest’s needs
Answer phone calls and respond to emails professionally
Other job related duties as assigned and instructed by management
If at least 21 years old: Register new guests into the company’s players rewards program and accurately enter data into the company’s players rewards system
Use the guest’s name with each and every transaction
Handle guest complaints or issues promptly, taking ownership to resolve concerns and elevate matters to the Hotel Manager or Front Desk Supervisor when necessary
Identify opportunities to upsell hotel services, room upgrades, and packages to enhance the guest experience
Apologize for any delay
Offer detailed directions or maps and/or weather conditions
Qualification
Required
Minimum age requirement: 17 years old
Good computer skills and ability to communicate clearly in English required
Must be customer service oriented
Must be able to give and receive accurate information and interpret procedures to benefit both the company and the guest in response to changing situations
If at least 21 years old: State of Nevada Gaming Permit
If at least 21 years old: Enroll guests in the company's players rewards program and issue player cards
Company
Mesquite Entertainment
Just an easy, one-hour drive from Vegas is a hotbed of adventure and relaxation.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase