Intelligent Technical Solutions · 1 week ago
IT Team Lead
Roseville, CA
Full-time
Onsite
Mid, Senior Level
$30.35/hr - $36.25/hr
3+ years expIntelligent Technical Solutions is seeking an IT Team Lead to manage operations team technicians and ensure high levels of client satisfaction. The role involves delegating tasks, monitoring team performance, and serving as an escalation path for service-related issues.
ConsultingInformation TechnologySoftware
Responsibilities
Provide an extraordinary example to the Operations Department, and to all ITS personnel, of the three ITS core values – Be a creator, have an open mind, and do the right thing
Serve as an escalation path for the team personnel who have exhausted all other options to resolve advanced technical or client satisfaction issues
Monitor customer satisfaction scores and report inefficiencies within your team
Ensure each member of the staff is effectively utilized 75% of the time or higher
Continuously assess other team performance metrics to identify areas for improvement and meet quality expectations
Ensure that all team members can work effectively with their coworkers, and mediate or escalate disagreements if needed
Provide constructive feedback and coaching to build team accountability, fostering continuous improvement in service standards
Lead recurring and impromptu meetings, huddles, and 1-on-1 sessions to communicate critical business updates
Develop and implement processes aimed at improving team productivity and the overall quality of services provided
Complete any other tasks as assigned by ITS Leadership
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations
Qualification
Required
Willing to work full-time on-site, either at the company office or client locations as required
A very strong cultural fit with the ITS core values mentioned above
Exhibit a customer-first mindset, employing an empathic approach to problem-solving and ensuring customer satisfaction remains a top priority
At least 3 years supervisory experience with excellent track record or minimum of 5 years of experience in IT Support or a similar role
Organizational and time-management skills
Possess exceptional verbal and written communication skills, demonstrating clarity, precision, and effectiveness in conveying information
Exhibit the ability to manage a high volume of information and data efficiently, demonstrating a keen eye for detail and accuracy
Ability to creatively use resources and adjust to changes quickly and professionally
Demonstrate the ability to lead teams effectively, measuring individual performance and fostering a collaborative and high-performance team culture
Valid driver's license, vehicle insurance, and access to a vehicle for client visits
Benefits
Medical Insurance Plan
Dental & Vision
Life Insurance
Disability Coverage
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Retirement Plan
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
Supplemental Life Insurance (Employee-paid)
Supplemental Health Plans (Employee-paid)
Company
Intelligent Technical Solutions
Intelligent Technical Solutions has been helping small businesses in the Las Vegas, Phoenix.
201-500 employees
H1B Sponsorship
Intelligent Technical Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2022-07-19Acquired
Leadership Team
Tom Andrulis
Chief Executive Officer
Recent News
2024-11-12
2024-11-05
Company data provided by crunchbase