Revinate · 1 day ago
Customer Success Manager
Orlando, FL
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $100K/yr
2+ years expRevinate is a Great Place To Work Certified company seeking a Customer Success Manager for North America. The CSM will lead post-sales efforts to build successful processes that deliver value to customers, focusing on driving customer adoption and revenue retention in a dynamic, technology-driven environment.
Enterprise SoftwareHospitalitySaaSSocial MediaSocial Media Marketing
Responsibilities
Superuser of all Revinate products, know it all inside out
Provide coaching and education to improve adoption of the Revinate products by every customer
Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement
Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings
Building relationships beyond the day to day customer contact to ensure engagement across the organization. For example, reporting
Transparently report and track customers through the loyalty touchpoint process
Bring intelligent product feedback and recommendations from customers back to the Revinate Product team
Renewals – manage renewals with existing customers, coordinating closely with Sales
Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales
Client Success: All clients must be DELIGHTED with Revinate and our service, not just satisfied
Client Management: CSMs are a single point of contact with support from other groups like training and Client Solutions
Renewals: Success is driven by high NPS and Renewals. This role will be responsible for renewals of defined Strategic accounts in the North America region
Product Support: Understand the requirements of customers, with use cases. Prioritize them for review with the Product team
Qualification
Required
Strong knowledge of account management, including presentation skills, and short/mid/long term opportunity management is essential
Strong technical knowledge, and negotiation skills
Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals
Must be a self-starter; little supervision is required
Candidates must be able to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy
2+ years of experience in account management, consultative sales, and /or business consulting, preferably within a SaaS model. Hospitality experience is a plus
25% Travel may be required
Benefits
Competitive Health Benefits: Revinate offers multiple insurance options, including an employee premium paid 100% by Revinate
Paid Family & Parental Leave: A comprehensive paid leave program, ensuring you have the time you need.
Family Building Benefits: Revinate offers multiple medical plans, including a buy-up option with $20,000 of coverage for medically necessary fertility treatments.
Excellent Dental and Vision Benefits
401(k) Program: Includes an employer match
Optional plans for Short & Long Term Disability insurance, as well as Life insurance
Paid Flex time off
Employee Assistance Program (EAP)
Perks: Monthly work from home stipend, Telehealth access, Peloton benefits and many more.
Company
Revinate
Revinate empowers hotels to connect directly with their guests.
501-1000 employees
H1B Sponsorship
Revinate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (5)
2023 (2)
2022 (3)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$105.73MKey Investors
Serent CapitalSozo Ventures
2021-08-06Series E· $39.2M
2020-05-08Series D· $8M
2019-01-01Debt Financing· $15M
Leadership Team
Steve Chiu
VP Finance
Recent News
2025-10-03
2025-07-28
Company data provided by crunchbase