University Hospitals · 1 day ago
Patient Support Advocate, Internal Benefits
Warrensville Heights, OH
Full-time
Onsite
Entry Level
1+ years expUniversity Hospitals is a healthcare provider seeking a Patient Support Advocate who is knowledgeable about pharmacy and manufacturer assistance programs. The role involves assisting patients and healthcare providers with insurance coverage, managing medication assistance requests, and providing excellent customer service.
Clinical TrialsHealth CareHospitalMedical
Responsibilities
Answer incoming calls and respond to electronic communications
Assist health care providers and patients by greeting them by phone; answering questions and requests; referring inquiries to the site pharmacist(s) as needed
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Process benefits investigations, prior authorizations, pre-certifications, and copayment assistance request for prescriptions received by the UH Home Care Specialty Pharmacy
Maintain current knowledge of, requirements for and ability to enroll patients in: Pharmacy Assistance Program (PAP), manufacturer, state and local medication assistance programs; disease based assistance from non-profit organizations; Medicare prescription drug benefits; Social Security Low Income Subsidy; state and federal medication subsidy programs
Maintain documentation of patient status for resource programs in required databases
Evaluate all self-pay and underinsured patients for PAP/MAP eligibility and enroll patients based on financial need
Work collaboratively with clinical based pharmacist to obtain clinical and financial information needed for program enrollment
Utilize internally developed systems, commercial vendor software (to track patient eligibility, prescriptions, patient communications and program enrollment), outpatient clinical, scheduling and financial systems as necessary
Interact with physicians, nurses, and other health care professionals in a courteous and professional manner
Display the highest level of customer service, attentiveness, and consideration possible in all situations
Support all new team initiatives
Elevate issues promptly to supervisors to promote positive outcomes for internal and external customer
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
1+ years Healthcare experience
Registered or Certified Pharmacy Technician status will be accepted in lieu of experience
Excellent organizational, analytical and problem solving skills
Strong oral and written communication abilities
Working knowledge of the complexities and interdependencies of Insurance Benefits, Medical Records, and pharmacy operations
Strong technical skills and abilities in planning, solution structure, assessment, analysis, client relationship management
Preferred
Bachelor's Degree
Registered Pharmacy Technician (RPhT)
Benefits
$2,500 sign on bonus
Company
University Hospitals
In 1993, University Hospitals developed a new vision, a new strategy and a new model for healthcare delivery.
10001+ employees
H1B Sponsorship
University Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$14.6MKey Investors
U.S. Department of Health & Human ServicesAmerican Heart Association
2021-07-28Grant· $2M
2019-10-11Grant· $3M
2018-11-12Grant· $9.6M
Leadership Team
VI Pa
Chief Technology Officer - UH Cutler Center
Charles Macias
Chief Quality Officer/Vice Chair Quality; Division Chief PEM
Recent News
2025-12-17
HealthCareIT News
2025-11-01
Company data provided by crunchbase