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Meta · 1 week ago

Manager, Foundation & Support

Fort Worth, TX

Full-time

Onsite

Director/Executive

$162K/yr - $227K/yr

8+ years exp

Meta is seeking a Network Operations Engineering Manager to lead their Edge and Network Services Foundation NetOps team. This role involves providing technical and people leadership, managing a team, and partnering with cross-functional leaders to drive operations and innovation across Meta's global network infrastructure.

Computer Software

Comp. & Benefits

Responsibilities

Lead, mentor, and grow a team of network operations engineers, fostering an environment of technical expertise, collaboration, and continuous learning

Set clear goals, provide regular feedback, and support career development for direct reports

Manage the team’s response to major incidents and site events (SEVs), ensuring rapid resolution and root cause analysis for edge, caching, and network infrastructure

Develop and implement strategies to improve incident response processes, reduce operational risk, and enhance network reliability

Own and evolve change management processes, ensuring security, business continuity, and compliance across Meta’s network infrastructure

Proactively identify and mitigate operational risks, collaborating with partner teams to design robust processes for data and asset protection

Represent ENS in cross-functional forums, influencing the design and integration of new technologies and infrastructure

Build and maintain key partnerships with internal business teams, external vendors, and engineering leaders to align on priorities and deliver critical projects

Drive continuous improvement in operational policies, processes, and procedures to optimize efficiency, quality, and scalability

Champion automation initiatives, working with engineering teams to ensure Tier-1 network faults are remediated by software and operational toil is minimized

Define and track key metrics for operational performance, vendor management, and service quality

Use data to inform strategy, prioritize investments, and communicate impact to leadership and stakeholders

Provide clear, transparent communication on team goals, progress, and outcomes to all levels of the organization

Share lessons learned and best practices to drive organizational learning and continuous improvement

Qualification

Network engineeringPeople managementAutomation toolsData center infrastructureVendor managementProject managementStakeholder managementContinuous improvementCommunication skills

Required

Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience

8+ years of experience in network engineering, data center infrastructure, or large-scale network deployment, including hands-on responsibility for planning, building, or operating production or lab networks

3+ years of people management experience leading engineering or technical operations teams responsible for network deployment, reliability, or site infrastructure

Experience managing external vendors or MSPs, including establishing expectations, monitoring SLAs (service level agreements), and holding vendors accountable for quality and timelines

Demonstrated experience in communication and stakeholder management skills, with a track record of influencing cross-functional teams and external partners

Demonstrated experience to drive operational programs from inception to delivery, using metrics to convey impact

Preferred

10+ years of combined experience across network deployment, lab infrastructure operations, or data center environments

5+ years of people leadership, including scaling a team, mentoring engineers, and establishing operational processes

Experience implementing automation or tooling for network deployment, provisioning, or infrastructure operations (e.g., Ansible, Python, internal orchestration systems)

Expertise in project management and continuous improvement methodologies

Experience managing SLAs (service level agreements) and driving improvements against operational metrics at scale

Familiarity with data center design, cabling, fiber optics, and facility infrastructure

Experience operating in a large-scale, global environment with complex cross-functional dependencies (e.g., hardware engineering, production engineering, site operations, and field service/vendor performance management)