UPMC · 1 day ago
Patient Svcs Representative II
Hanover, PA
Full-time
Onsite
Entry, Mid Level
2+ years expUPMC is seeking a Patient Services Representative II to join their General Surgery Hanover department. This role is responsible for creating a positive first impression for patients while performing accurate registration and scheduling, along with various front office duties focused on customer service.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Coordinates front office staff in performance of daily functions
Attends billing/insurance meetings when appropriate
Attends training on financial and scheduling systems
Provides training to new staff and acts as a lead resource
Conducts periodic update meetings with front office staff
Verifies bank deposits and ledger sheet for cash payments
Maintains office supplies inventory
Monitors and corrects or delegates correction of error reports, open encounter reports and any other reports assigned by manager
Provides manager with regular updates on status of report resolution
Troubleshoots process breakdowns
Attends customer relations training, when appropriate
Works with the manager to facilitate all of the above
Obtains and verifies demographic, financial and guarantor information
Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days
Verifies patient insurance coverage with proper identification
Obtains and validates patient guardianship and ensures appropriate documentation
Properly explains payment policy
Collects co-payments & payment for services
Completes bank deposit slip and ledger sheet for cash payments
Provides for patient confidentiality and privacy at all times
Answers the telephone promptly, with a clear focus on customer service
Greets caller pleasantly-identify the department as well as self
Returns phone calls to patients as directed by providers-documents in patient record
Takes message from the patient for the providers
Transfers calls regarding medical concerns to appropriate clinical personnel
Ensures that all messages are given to the providers in a timely fashion
Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability
Processes co-payments and payment of services, according to office procedure and reconciles account balances
Completes bank deposit slip and ledger sheet for cash payments
Reviews and corrects financial system error reports on a daily basis and as needed
Generates & sends letters to patients as directed by the providers
Faxes documentation to requested parties
Completes patient checkout and schedules follow-up appointment
Confirms patient appointments
Directs the patient appropriately
Works with patient to resolve problems
If unable to resolve the problem, directs the patient to the Manager
Respects the privacy and confidentiality of patient information
Observes and facilitates patient throughput and notifies appropriate chain of command
Properly explains payment policy
Collects co-payments & payment for services
Completes bank deposit slip and ledger sheet for cash payments
Reports acutely ill patients to the nursing staff/provider
Coordinates the ordering of supplies with the Office Manager
Scans information into the medical record
Opens and distributes mail
Completes referrals as assigned
Performs other duties as assigned
Charge Entry as needed
Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services
Qualification
Required
High School graduate or equivalent
Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years' experience in an ambulatory care office or outpatient care facility
Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required
Accuracy and attention to detail are extremely important
Must possess strong organizational and communication skills and be able to work independently in a fast-paced environment
Act 34 with renewal
Preferred
Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems
Knowledge of Medicaid, Medicare and private insurances plans
Knowledge of insurance verification systems
Previous team leader or supervisory experience
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
Chief Executive Officer
Frederick M. Hargett
Chief Financial Officer
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