Digital Experience Coordinator jobs in United States
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National Apartment Association (Naahq) · 1 week ago

Digital Experience Coordinator

positionArlington, VA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

The National Apartment Association (NAA) is looking for a skilled and motivated Digital Experience Coordinator to join their Digital Experience Team. This role involves managing digital accessibility tools, coordinating with IT and digital teams, and implementing UX/UI enhancements based on user feedback.

Association

Responsibilities

Manage vendor communications from Higher Logic and Silktide and respond to Click-Up tickets for NAA staff requests related to digital accessibility or minor issues in Higher Logic/APT Haven
Coordinate with IT and digital teams to ensure integrations between Higher Logic and other systems (e.g., NimbleAMS/SF, email platforms) are functioning correctly
Facilitate project management by coordinating tasks, documenting meetings, and communicating with NAA staff and vendors to ensure timely delivery of digital projects
Assist in the development and execution of campaigns and initiatives that drive member engagement through the community platform
Responsible for Accessibility Testing & consulting following WCAG 2.0/2.1 Level A and Level AA standards
Work with the digital experience team to implement UX/UI enhancements based on community feedback and data
Assist with oversight and execution of select digital platform related projects and initiatives
Work with other departments to ensure all digital content aligns with accessibility and brand guidelines from an audience-first perspective
Send comprehensive accessibility training resources to staff as needed and meet individually to address accessibility concerns
Stay updated on digital trends and technologies to identify opportunities for enhancing NAA's digital presence and user experience
Perform related duties as assigned

Qualification

Digital AccessibilityUX/UI EnhancementsCommunity ManagementData AnalysisHigher LogicSilktideProject ManagementCommunication SkillsCreative ThinkingOrganizational SkillsTeam Collaboration

Required

Strong problem-solving skills
Tech-savvy with learning new digital platforms quickly
Experience growing communities using online tools (Higher Logic and SharePoint is a plus)
Must be comfortable working with, and drawing meaningful conclusions from, quantitative data
Experience driving engagement using an audience-first approach
Excellent interpersonal, communication, and presentation skills
Creative thinking and the ability to generate innovative ideas for digital engagement
Excellent organizational skills and attention to detail
Ability to work independently and collaboratively

Preferred

Experience in the non-profit or association industry
Bachelor's Degree and/or equivalent work experience
Knowledge of Digital Accessibility best practices
Proficiency with MS Office Suite (Outlook, Planner, Word, Excel, PowerPoint & Teams)
Experience with Higher Logic, Silktide, Click-Up and SharePoint file-sharing platform

Company

National Apartment Association (Naahq)

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The National Apartment Association envisions a world where rental housing is a valued partner in every community.
dateFounded in 1939
location
Arlington, Virginia, USA
people-size51-200 employees
web-link
http://www.naahq.org

Funding

Current Stage
Growth Stage

Leadership Team

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Robert Pinnegar
President and CEO
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Emily Hall, CMP
Director, Partnerships
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Recent News

GlobeNewswire
Technology Implementation Now a Top Challenge for Real Estate Leaders, NAA Research in Partnership with AppFolio Finds
2025-12-10
Morningstar.com
Regulation Increases Rent Costs, New Study Finds
2025-08-18
HousingWire.com
Bipartisan housing bill targets local zoning barriers
2025-07-24
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