UPMC · 1 day ago
Systems Analyst - Intermediate
United States
Full-time
Remote
Mid, Senior Level
2+ years expUPMC is hiring a Systems Analyst-Intermediate to join their team. The role involves providing experienced analytical services, defining requirements, and developing and maintaining computer applications/systems to meet client IT and business needs.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Leading IT projects by maintaining and monitoring schedules and milestones
Analyze budgets and forecasts to ensure cost control and financial transparency
Provide clear updates on overall project progress, major risks, and key decisions
Communicate deadlines to keep milestones on track, prevent costly delays, and maintain budget alignment
Monitor financials through monthly burndowns and reforecast regularly to ensure timely delivery
Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software)
Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly
Project Management: Create and contribute to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project
SDLC (System Development Life Cycle): Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day-to-day work
Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times
Data Quality: Maintain data quality at all times
Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary. Assist with issue escalation where applicable
Report Writing/Analysis: Write, analyze, and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests
End User Training: Create and review existing training documentation. Facilitate high-level user training sessions independently
Process Improvement: Create and update processes. Ability to contribute to process improvement efforts
Qualification
Required
Strong project management skills
Strong communication skills
Technical knowledge
2+ years' experience with modern technology and application support through education or practical experience
Ability to work independently and in a team-based environment
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC)
Completes ongoing training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities
Ability to take full ownership of a project
Maintain confidentiality of sensitive information at all times
Maintain data quality at all times
Create and update processes
Create and review existing training documentation
Facilitate high-level user training sessions independently
Write, analyze, and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests
Interact with vendors under the direction of more experienced team members, as necessary
Independently triage and resolve level 1 and level 2 support issues
Escalate level 3 support issues accordingly
Complete documentation/flow charting of system builds and maintain team's existing documentation independently
Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams
Preferred
5+ years of experience with modern technology and application support through education or practical experience
Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response
Recognizes subtle problems with system design or performance and acts appropriately to improve the condition, seeking validation of actions in advance as appropriate
Effective in building relationships with business partners, professional peers, and other team members
Coaches less experienced IT professionals
Must meet IT Career Level Criteria for Individual/Team Contributors
Current or Past UPMC employee or contractor
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
Chief Executive Officer
Frederick M. Hargett
Chief Financial Officer
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