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ZEISS Group · 21 hours ago

Field Support Engineer II

Indianapolis, IN

Full-time

Onsite

Mid Level

3+ years exp

ZEISS Group is a pioneer in science with over 179 years of innovation, focusing on sustainable technology solutions. The Field Support Engineer II will install, repair, and maintain Carl Zeiss Meditec instrumentation, ensuring high customer satisfaction and managing company property in their designated service territory.

HardwareManufacturingPhotography

H1B Sponsor Likely

Hiring Manager

Tina Eilerman

Responsibilities

Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines

Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being

Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database

Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures

Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy

Support revenue growth through the promotion and retention of service agreements

Interface with customers in a professional, pleasant and calm demeanor

Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment

Maintains company-issued test equipment and support tools, including spare parts

Installation and maintenance of equipment at trade shows, as requested and required

Qualification

ElectronicsFine MechanicsOpticsA+ CertificationNet+ CertificationTroubleshooting TechniquesComputer SkillsVerbal CommunicationWritten Communication

Required

Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service

Theoretical understanding of basic electromechanical, electronic, and optical systems

Basic understanding of troubleshooting techniques and approaches

Must have good verbal and written communication skills

Must have strong computer skills with the ability to obtain specific certifications as required

Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed

Must have a valid driver's license and good driving record

Preferred

BS in Electronics, Engineering, or Computer Technology and related fields preferred

A+ and Net+ certification preferred

Benefits

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Company

ZEISS Group

Glassdoor4.0

Zeiss is a manufacturer of optical systems, industrial measurements, and medical devices.

Founded in 1846

Oberkochen, Baden-Wurttemberg, DEU

10001+ employees

http://www.zeiss.com

H1B Sponsorship

ZEISS Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (1)

2021 (6)