Charles Schwab · 2 days ago
Associate Desktop Support
Westlake, TX
Full-time
Hybrid
Mid Level
3+ years expCharles Schwab is focused on empowering employees to impact their careers while transforming the finance industry. The Associate Desktop Support role involves providing onsite and remote technical support for end user systems, including hardware and software support, system administration, and maintenance responsibilities.
Financial Services
Responsibilities
Providing onsite/deskside and remote 2nd level technical support and analysis on various aspects of end user systems support
Perform system administration and maintenance of end user systems utilizing standard industry tools, management consoles and administration portals
Qualification
Required
Bachelor's degree in computer science or related field or equivalent technical/vocational certification and a combination of experience preferred
Minimum of 3 years' experience working in a service desk, desktop support, or technology support environment
2+ years of experience using BigFix, Remedy, Azure, Intune and/or other large systems management tools
Completed Microsoft Certifications, Professional Development, or Technical Training
Preferred
Strong customer service skills, with the ability to communicate professionally and empathetically
Detail-oriented with the ability to manage multiple tickets and tasks effectively
Self-motivated and able to work independently with minimal guidance
Excellent oral and written communication skills
Aptitude for learning
Positive, team-oriented mindset with a proactive approach to problem-solving
Proficiency in diagnosing basic technical issues, troubleshooting desktop applications, hardware, and web applications
Experience supporting users in their use of applications such as Microsoft Office 365, PowerShell, CrowdStrike, VPN, Citrix, Remedy and MDM (mobile device management)
Experience with standard imaging on Windows and MAC laptops
Strong understanding of Microsoft Best Practices
Benefits
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Company
Charles Schwab
We have plans for every turn you take.
10001+ employees
H1B Sponsorship
Charles Schwab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (468)
2023 (455)
2022 (705)
2021 (483)
2020 (282)
Funding
Current Stage
Late StageLeadership Team
J
Jim McGreevy
Senior Project Manager
Recent News
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2025-09-28
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