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Walmart Canada · 1 day ago

Senior Design Researcher

(USA) Crossman Respect Building CA SUNNYVALE Home Office

Full-time

Onsite

Mid, Senior Level

$157K/yr - $234K/yr

1+ years exp

Walmart Canada is seeking a Senior Design Researcher to enhance user experience through research and design strategies. The role involves coordinating research activities, analyzing data, and translating insights into actionable recommendations for product development.

DeliveryRetailShopping

Responsibilities

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices

Independently propose hypotheses for research

Provide inputs to modify research approaches and execution plans

Guides research processes with inputs regarding type, quality, and quantity of data and information to be collected

Verifies the reliability and accuracy of the information through detailed checks

Detects any gaps in information uncovered and removes unreliable information

Clarifies and resolves inconsistencies in the data of research projects

Analyzes and interprets relevant data for results and important insights

Translates research insights and metrics, including research from other sources, into actionable recommendations that inform design and business strategies

Assess gaps between business expectations and user experience strategies

Leverages a deep understanding of trends in user consumption habits to develop or improve interaction design and user experience strategies

Anticipates and mitigates risks during information synthesis and independently arrives at possible solutions for interactive designs

Analyzes and interprets existing data (for example web analytics, user surveys, customer support calls)

Understand the basics of testing against a design specification

Identifies major activities and documents associated with user acceptance testing

Cites multiple examples and types of acceptance tests for user acceptance testing

Compiles a list of procedures and guidelines for test developers and end users

Explains the features and objectives of alpha and beta tests

Understands the interests & profile of key stakeholders to manage functional relationships

Analyzes stakeholder technical needs and partner with them to share relevant information

Engage with business partners (internal/external) on a periodic basis and establish credibility for exchanging functional information

Communicates articulately and concisely in stakeholder meetings involving multiple teams

Conveys complex information and address ambiguity for robust technology development

Builds productive, collaborative relationships with stakeholders

Influence team and stakeholders to take meaningful action with sound recommendations

Independently prepares clear, concise, logically structured and meaningful reports/material based on facts

Seeks and provides constructive feedback, anticipate needs/questions, respond appropriately

Build and maintain customer relations to understand customer requirements/problems

Creates customer journey touchpoints to anticipate product enhancements by pre-empting gaps/risks in the product experience

Simplifies and improves processes to reduce turnaround times, increase effectiveness, and drive customer delight

Qualification

Generative researchEvaluative researchQuantitative data analysisFigmaSurvey designAffinity mappingStakeholder managementCommunication skillsCollaborationProblem-solving

Required

Master's degree or equivalent in UI/UX Design, Graphic Design, Visual Communication, Product Design, Computer Science, Information Technology, Psychology, or related area and 1 year of experience in market research, business analysis, UX design research, or related area; OR Bachelor's degree or equivalent in UI/UX Design, Graphic Design, Visual Communication, Product Design, Computer Science, Information Technology, Psychology, or related area and 3 years of experience in market research, business analysis, UX design research, or related area

Experience conducting generative and evaluative research to uncover user needs and pain points (including interviews, usability testing, concept testing, contextual inquiry, survey design, and competitive and comparative analysis)

Experience completing hypothesis testing to validate assumptions and determine confidence levels of findings

Experience with quantitative data analysis and manipulation using SPSS and Excel

Experience generating themes and clustering meaningful findings using affinity mapping

Experience synthesizing learnings into actionable insights, defining implications for product design with clear impact on business metrics, and offering recommendations for advancing research evolution

Experience collaborating with design teams using Figma, Miro, and Mural to create user flows and mock-ups that align with product and business requirements

Experience guiding facilitation of ideation workshops and stakeholder discussions

Experience managing legal risks, factual errors, and breaches of codes of conduct involving the use of research materials

Experience creating surveys by formulating questions and defining branching logic and response types (SurveyMonkey, Qualtrics, and Feedback Ally)

Experience verifying the reliability and accuracy of information through peer-review and detailed checks

Experience disseminating learnings to cross-functional partners and stakeholder groups (PPT, Quantum Metrics, and data visualizations)

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty and voting.

Other benefits include short-term and long-term disability, education assistance with 100% company paid college degrees, company discounts, military service pay, adoption expense reimbursement, and more.