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Verra · 2 days ago

Registry Administrator

United States

Full-time

Remote

Mid Level

3+ years exp

Verra is a global leader in tackling environmental and social challenges, committed to reducing greenhouse gas emissions and improving livelihoods. The Registry Administrator plays a vital role in managing registry accounts, supporting project submissions, and ensuring the accurate issuance and retirement of verified units that contribute to environmental impact.

Environmental ConsultingNon ProfitSustainability

Responsibilities

Support registry users with opening and using their accounts, including creating new project records, and issuing, transferring, and retiring VCUs and other units

Review documents submitted by accountholders for completeness and accuracy

Respond to accountholder enquiries and registry-related requests, always maintaining a high standard of registry user satisfaction

Coordinate closely with the Verra program team to ensure project listing, registration, and issuance requests are processed efficiently

Work closely with other Verra departments on user requests and issues

Work with the Verra Registry developer to resolve data and software issues and participate in functional testing of Registry system enhancements

Draft and update FAQs, user guides and standard operating procedures for our customers and the registry administrator team

Process Know-Your-Customer (KYC) checks on new registry account applications. Coordinate with the Verra finance team to track and process accountholder invoices

Qualification

Registry managementCustomer serviceAttention to detailCommunication skillsOrganizational skillsCultural awarenessProblem-solvingCross-functional collaborationSelf-starter

Required

At least three years of relevant work experience

A bachelor's degree, or higher, in a relevant field

Strong customer service and communication skills, with an emphasis on interacting with stakeholders in a highly responsive and professional manner, even under high-pressure situations

Strong attention to detail

Strong organisational skills with the ability to prioritise and to work quickly and accurately, delivering to multiple deadlines

A willingness to occasionally work off-hours, including weekends and holidays, as demand for Registry services may require

Culturally aware with the ability to collaborate with stakeholders and partners from different countries and cultures

Self-starter with ability to excel in a professional environment with limited supervision

Excellent written and verbal communication skills