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ION · 1 day ago

Trading Support Analyst

New Jersey, United States

Full-time

Hybrid

Entry Level

1+ years exp

ION is a diverse group of visionary innovators providing trading and workflow automation software. The Trading Support Analyst role focuses on delivering expert functional support for Fidessa’s equities trading and risk management platform, with responsibilities including client engagement, issue resolution, and product training.

AccountingAsset ManagementFinanceFinancial ServicesSoftware

H1B Sponsor Likely

Hiring Manager

Barkha Yadav

Responsibilities

In order to meet the requirements of the Customer base and the diverse needs of the evolving trading landscape, the Trading Support team caters to the immediate needs of our customers, resolving a high percentage of issues independently and liaising with specialist groups within the business and technology to ensure fast resolution of issues that require additional coordination to resolve

In addition to providing real-time phone, chat, and e-mail Support, Trading Support Analysts also conduct regular on-site customer visits to provide product training and support for Fidessa users. These visits provide valuable ground-level insight on how customers are using Fidessa services and can be leveraged to introduce solutions that will help improve customer workflows through new and existing Fidessa solutions. Travel will be required but will be typically less than 25% (when things stabilize)

Qualification

Equities trading operationsData-driven problem solvingAnalytical thinkingCustomer serviceScripting for efficiencyCommunication skillsSoftware as a Service supportFinancial software knowledgeSpanish speakingPortuguese speaking

Required

Demonstrate a data‑driven approach to problem solving

Strong (1 year min) experience in equities trading operations, including basic strong knowledge of the equity markets and an understanding of equity business flows. Recent grads with significant internship experience in equities trading operations, equity markets and equity business flows will also be considered

Bachelor's degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science or Computer Engineering

Proven ability to think analytically under pressure in a production environment

Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers

Continuously looks for ways to optimize support processes using data insights

Self-motivated and positive attitude

Strong customer service ability

Excellent problem-solving skills

Ability to handle stressful situations in a trading environment

Preferred

Experience supporting Software as a Service platforms

Knowledge of financial software platforms

Demonstrates the ability to use scripting to improve operational efficiency

Spanish and/or Portuguese speaking

Company

ION

Glassdoor3.3

ION Group provides solutions for electronic trading, position management, pricing, risk management, and downstream processing for clients.

Founded in 1998

New York, New York, USA

10001+ employees

https://iongroup.com

H1B Sponsorship

ION has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (2)

2021 (4)