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Elevance Health · 22 hours ago

Account Service Manager Senior - Carelon Payment Integrity Commercialization

Louisville, KY

Full-time

Hybrid

Senior Level

5+ years exp

Elevance Health is a health company dedicated to improving lives and communities. The Account Service Manager Senior is responsible for providing advanced account management representation and strategic planning for major accounts, ensuring client satisfaction and retention through effective communication and implementation processes.

Health CareHealth InsurancePersonal HealthWellness

H1B Sponsor Likely

Responsibilities

Provides strategic planning and account management for large accounts

Directs and manages the administration of contractual requirements and obligations

Manages the new and renewal implementation process for accounts

Interfaces with operations to ensure smooth delivery of services

Maintains ongoing account relationships at multiple levels throughout the customer's organization

Makes recommendations for improvements to meet customers' expectations

Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction

Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues

Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client

Coordinates open enrollment meetings, renewal process and training sessions

Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements

Provides guidance or expertise to less experienced account service managers

Makes routine account visits/travels to worksite and other locations, as necessary (quarterly)

Qualification

Account managementStrategic planningClient relationship managementData miningTeam collaboration

Required

Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background

Preferred

Experience managing client experiences, expectations, and strategies for multiple solutions

Data mining and subrogation experience

Benefits

Merit increases

Paid holidays

Paid Time Off

Incentive bonus programs

Medical

Dental

Vision

Short and long term disability benefits

401(k) +match

Stock purchase plan

Life insurance

Wellness programs

Financial education resources

Company

Elevance Health

Glassdoor3.6

Elevance Health is an integrated whole-health approach to help people in health journey and address their full range of needs.

Founded in 1944

Indianapolis, Indiana, USA

10001+ employees

https://www.elevancehealth.com

H1B Sponsorship

Elevance Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (488)

2024 (604)

2023 (660)

2022 (222)