David's Bridal · 2 days ago
Customer Service Rep
Madison, MS
Part-time
Onsite
Entry Level
1+ years expDavid's Bridal is a company that empowers customers and employees to fulfill their dreams, particularly in the wedding industry. They are seeking a Customer Service Representative (CSR) who will provide exceptional customer service, manage customer flow, and support inventory management while ensuring a positive shopping experience.
FashionRetailWedding
Responsibilities
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict
Use all systems to manage the customer flow to deliver Five-Star Customer Service experience
Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service
Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations
Promote all alteration services and personalization options
Maintain store-standards to support a flawless shopping experience
Maintain a high standard of dress to meet the Dress Code policy
Respond promptly to all customer questions providing product and service information
Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty
Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise
Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated
Assist with all sales promotions and visual updates
Other duties as assigned
Qualification
Required
High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment
Benefits
Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Generous Team Member Discount After First Pay Period
Vision Care
Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance
Company
David's Bridal
David's Bridal is a bridal retailer offering a wide selection of wedding dresses, bridesmaid dresses, accessories, and in-store alterations.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$70MKey Investors
CPP Investments
2021-05-03Debt Financing· $70M
2019-01-22Acquired
Leadership Team
Elina Vilk
President and Chief Business Officer
Recent News
Digital Commerce 360
2025-11-28
Company data provided by crunchbase