U.S. Bank · 1 week ago
CBTO Customer Service Representative
United States
Full-time
Remote
Entry, Mid Level
$20/hr - $20/hr
2+ years expU.S. Bank is dedicated to helping customers and businesses make better financial decisions. The Customer Service Representative will serve as the first point of contact for customers, providing exceptional service and support for banking products, particularly mortgages.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Interacting with U.S. Bank Customers to provide excellent customer service, answers to questions and problem resolution
Using critical thinking and remaining solution-focused throughout customer interactions
Creating customer loyalty by offering customers the identified products and services to benefit their financial needs
Promote online banking – guiding customers through self-service options and helping troubleshoot issues, using co-browse
Qualification
Required
High school diploma or equivalent
Two to four years of relevant experience
Preferred
Strong phone communication skills with a customer-centric approach
Problem-solving/critical thinking skills
Proven time-management and organizational skills
Familiarity with digital applications (e.g. banking apps, money transfer apps, payment/billing apps)
Strong technology skills with the ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to work independently in a remote setting free from distractions
Associates Degree, Bachelor's Degree, or some college experience a plus
Previous customer service or call center experience is a plus
Leadership experience a plus
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Shruti Patel
Executive Vice President & GM, CPO- Business Banking segment
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase