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Ascertain · 1 week ago

Product Engineer - Voice AI

United States

Full-time

Remote

Mid Level

$140K/yr - $175K/yr

3+ years exp

Ascertain is building AI agents to automate the administrative work that burdens care teams, aiming to restore time, trust, and focus to healthcare providers. As a Product Engineer - Voice AI, you will develop and optimize voice agents to automate back-office workflows, collaborating closely with customers and the operations team to enhance performance and reliability.

Artificial Intelligence (AI)Health CareMedical

Responsibilities

Build, configure, and optimize voice agents using third-party platforms and in-house tooling

Own quality assurance for voice interactions

Work directly with our operations team and customers to understand workflows, gather feedback, and translate insights into product improvements

Collaborate with engineers to build reliability and monitoring infrastructure as we scale

Write production code in Python to support integrations and custom functionality

Contribute to the broader product development process, bringing a user-centric perspective to everything we build

Qualification

PythonVoice AI toolsFastAPIHealthcare experienceUser-centric perspectiveComfort with ambiguityCross-functional collaborationAttention to detail

Required

3-4 years of experience in software engineering, with proficiency in Python

A track record of being deeply user and product-centric

Comfort with ambiguity and significant iteration; you're energized rather than frustrated by the process of getting something right through repeated refinement

High attention to detail, especially when it comes to edge cases and quality

Experience working cross-functionally with non-technical stakeholders

Preferred

Familiarity with FastAPI, telephony platforms, or voice AI tools is a plus

Healthcare experience is preferred

Benefits

Cutting-edge technology: Work directly with the latest advancements in generative AI and automation, tackling challenging problems that meaningfully impact healthcare

Ownership & growth: You'll join Ascertain at a pivotal early stage, shaping our products, technical direction, and culture, with significant opportunities for career advancement

Collaborative team: Join a talented, passionate, and supportive team with backgrounds from top tech companies and clinical institutions

Flexible hybrid work: We support a flexible hybrid working model from our NYC office, trusting you to manage your own schedule

Competitive compensation: We offer competitive salary, meaningful equity, comprehensive health insurance, and more