Aston Carter · 1 day ago
Customer Service Representative 3
Nashville, TN
Contract
Onsite
Senior Level
$20/hr - $22/hr
5+ years expAston Carter provides world-class corporate talent solutions, and they are seeking a Customer Service Representative 3 to engage with customers, resolve inquiries, and ensure satisfaction. The role includes managing both inbound and outbound interactions while addressing complaints and promoting additional services or products.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Resolve customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills
Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Maintain records of customer interactions and transactions, detailing inquiries, complaints, comments, and actions taken
Obtain and examine all relevant information to assess the validity of complaints and determine possible causes
Promote and solicit the sale of new or additional services or products
Qualification
Required
Strong verbal and written communication skills
Excellent attention to detail and customer service skills
Ability to work independently and manage time effectively
Proficiency in documenting and recording customer/client information accurately
Experience with computer applications such as Microsoft Word and PowerPoint
5-7 years of customer service-related experience
2 years of insurance-related experience
High school diploma or GED required, with a preference for a college degree
Preferred
Data analysis skills
Team-oriented and a quick learner
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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