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ZEISS Group · 21 hours ago

Deployment Coordinator - Maple Grove, MN

Osseo, MN

Full-time

Onsite

Entry Level

$40K/yr - $50K/yr

2+ years exp

ZEISS Group is a pioneering company with over 177 years in business, focusing on innovation and technology in various sectors. The Deployment Coordinator will be responsible for scheduling field service technicians, ensuring positive customer experiences, and coordinating with internal departments to meet service requirements.

HardwareManufacturingPhotography

Responsibilities

Scheduling of field service technicians in a specific geography for internal and external customers on machine installations, calibrations, repairs, pack & move, loaner equipment and show machines

Communicate and coordinate with customers the status and schedule of all service activities

Interface with all internal departments including Operations, Sales, Projects, Customer Care, Billing, Regional Service Managers and Technical support to ensure efficient scheduling of all Field Service Technicians based on field technician skill set, availability and customer requirements

Review and process job requests; including purchase orders, pricing verification, quote generation as well as document special instructions according to service procedures in order to ensure accurate and timely processing of customer request

Work collaboratively with Technical Support Team to build Relocations and Repair quotes

Maintain all open customer job files until completion and ensure that all appropriate correspondence is attached

Work closely with Tools Department in order to effectively coordinate, ship and track specialty tools as needed for each job

Keep Regional Service Manager informed of crucial developments, potential escalations, and related information necessary for effective management of field technicians and customer relationship

Document all direct interactions with customer for company database reference, etc

Qualification

Service DispatchCustomer ServiceMicrosoft OfficeSAPVerbal CommunicationWritten CommunicationAttention to DetailTeamworkFlexibility

Required

Proficiency with Microsoft Office products; Word, Excel and Power Point and Microsoft Lync

Ability to multitask and handle multi-level situations while delivering a customer centric experience based on the following criteria

Little to no supervision

Great attention to detail

Time sensitive restrictions

High sense of urgency

Ability to work as a team and independently

Work with both internal and external customers

Proficient and effective verbal and written communication skills

Flexibility to change and a positive attitude

Preferred

Minimum of 2 years in the area of Service Dispatch and Support in a technical or troubleshooting environment preferred or relevant experience

Minimum 2-year Associate Degree preferred and/or minimum of 3 years Customer Service experience preferred or relevant experience

Knowledge of Lotus Notes, Innosoft, SAP and CRM or other dispatching software preferred

Previous experience with high touch to internal and external customers, service distributors, service contractors, senior leadership and service administration using a telephone as a primary means of communication as well as e-mail