Horizon Landscape Company · 3 weeks ago
Lawn Maintenance Account Manager
Horizon Landscape Company is a landscaping firm that values its employees and aims to make a vital impact in their positions. They are seeking a Lawn Maintenance Account Manager who will be the primary contact for maintenance clients, responsible for building relationships, ensuring satisfaction, and driving revenue growth through sales and client retention activities.
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Responsibilities
Build and sustain long-term relationships with maintenance clients to ensure satisfaction, retention, and revenue growth
Perform site walkthroughs with clients to ensure quality and service expectations are met and resolve any client concerns, leading to securing contract renewals
Business and relationship development with new and existing clients by proactively presenting site enhancement ideas, upselling and cross-selling services, and creating accurate estimates for projects that maintain acceptable gross margins
Assist in the leadership of the team and provide field support to maintenance production supervisors and crews
Coordinate with department administrator to ensure client databases are up to date and maintain satisfactory accounts receivable levels
Qualification
Required
3 years of minimum account management experience in the lawn maintenance industry
An associate degree in a business-related field or equivalent experience
A minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace
Preferred
Are bilingual in English and Spanish
Have the ability to coach, develop, and lead teams