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Tennessee Board of Regents (TBR) · 1 week ago

Financial Aid Coordinator

Chattanooga, TN

Full-time

Onsite

Mid Level

$49K/yr - $61K/yr

Tennessee Board of Regents (TBR) is dedicated to supporting and empowering the community to learn without limits. The Financial Aid Coordinator at Chattanooga State is responsible for administering state and federal financial aid programs, ensuring compliance with regulations, and providing holistic support to students regarding their financial aid status.

Higher Education

Responsibilities

Serve as primary liaison between TCAT and Office of Financial Aid

Daily monitoring of award applications, eligibility changes, registration, engagement, and academic progress with timely responses to and communications with TCAT students and parents (within FERPA guidelines)

Builds positive working relationships with colleagues in other Chatt State offices, TCAT offices, TCAT instructors, and outside agencies

Advise students and families and answer questions related to aid eligibility requirements, missing or incomplete documentation, and aid status

Ensure accurate administration of federal, state, and institutional financial aid funds in accordance with all applicable regulations

Monitor fund expenditures and reconcile accounts regularly to prevent over-awards, aid discrepancies, or compliance risks

Adheres to consistent, accurate policies, procedures, and processes for awarding TCAT students, making award adjustments, and evaluating eligibility in accordance with federal, state, and institutional guidelines

Develops and adheres to consistent, transparent business practices, both within the Financial Aid Office and in collaboration with outside offices, for accurate fund reconciliation, monitoring of award payments/adjustments, and requests or returns of state funds

Collaborates with TCAT for proactive outreach and engagement of students

Establishes clear communication channels with students, faculty, staff, and outside agencies

Coordinate with other Financial Aid staff to maintain constant coverage of escalations and emails from other offices on campus

Contribute to a positive, collaborative, and respectful team culture focused on shared goals, continuous improvement, and high-quality student service

Engage in ongoing professional development

Monitor attendance and eligibility requirements for all students in clock hour programs

Provide input regarding compliance and processing for clock hour programs

Develop innovative approaches to ensure ongoing compliance with federal, state, and institutional regulations

Evaluate changes in financial aid regulations and adjust internal processes to maintain compliance while optimizing operational efficiency

Effective time management and prioritization of job demands

Attention to detail and understanding of data analysis, mathematical & financial computations, and identifying/resolving data discrepancies

Ability to work collaboratively and establish positive, productive working relationships

Excellent communication and customer service skills

Demonstrates continuous learning and improvement in knowledge of and compliance with state regulations, technical processes, and professional development

Works independently, with minimal supervision, meets goals and deadlines, is self-directed and seeks innovative ways to perform job responsibilities efficiently and effectively

Other duties as assigned

Qualification

Financial Aid AdministrationStudent Information SystemsAccountingMicrosoft OfficeCustomer ServiceData AnalysisCommunication SkillsTime Management

Required

Must possess at least an Associate's Degree in a related field, such as Accounting, Finance, Business, or Education

Proficient in Microsoft Office and other commonly used office applications

Extensive experience working in a finance, customer service, or educational setting, preferably at a postsecondary institution

Comfortable working in a stressful, fast-paced environment with a high level of sensitivity towards confidentiality and working with a diverse student population

Demonstrated skills in basic accounting and clerical functions

Preferred

Bachelor's preferred

Prefer experience working with a student information system, such as Ellucian Banner, Ellucian Colleague, or PeopleSoft

Company

Tennessee Board of Regents (TBR)

TBR - The College System of Tennessee is the state’s largest public higher education system, with 13 community colleges, 23 colleges of applied technology (TCATs) and the online TN eCampus serving approximately 170,000 students.

Founded in 1972