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Gesa Credit Union · 1 day ago

Consumer Servicing Specialist I

South Richland HQ - Richland, WA 99352

Full-time

Onsite

Entry Level

$17.13/hr - $25.99/hr

1+ years exp

Gesa Credit Union is committed to empowering communities through their dedicated team. The Consumer Servicing Specialist I role focuses on providing superior service to members, assisting with inquiries, and ensuring compliance with applicable laws and regulations.

CreditFinancial ServicesLending

Growth Opportunities

Responsibilities

Process and approve loan extensions, modifications, and requests for due date changes in a timely manner

Administer the release of perfected documents on paid-in-full loans within timeframe assigned

Follow up on outstanding titles to ensure perfection of lien in timely manner, according to the guidelines under the federal and state laws

Process all member requests for changes to perfected titles on file

Prepare and process Home Equity LOC/HEIR loan payoff quotes and process the transactions and reconveyances that follow

Facilitate the filing of all claims and all claim proceeds related to a total loss situation on all titled collateral

Process all debt protection claims, life, disability, and involuntary unemployment per guidelines

Research and respond to all Consumer Loan related credit disputes both electronic and Service Desk requests

Maintain any Automated DNA applications related to consumer loan maintenance, such as CPI, SKIP and Paid Ahead loans, and work the accompanying exception reports

Research, verify and correct (as needed) any erroneous or inaccurate loan information in the core operating system

Maintain consumer loan accounts in our core system by reviewing daily, weekly and monthly core reports as assigned. Making any necessary corrections when issues are found

Process and respond to Service Desk Requests in adherence to the Service Standard

Participate in system software testing as it relates to Consumer Loan Servicing functionality as scheduled by the Consumer Loan Servicing Manager/Team Leader

Support all internal and external members’ requests for assistance in a courteous, respectful and professional manner

Maintain current knowledge of Credit Union philosophy, products and services. Comply with all Credit Union policies and procedures regarding assignments and responsibilities

Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities. Demonstrate compliance with all State and Federal banking regulations, including the BSA

Attend credit union training sessions, conferences, or seminars as approved by supervisor

Speaks clearly and persuasively in positive or negative situations. Listens, probes for understanding and seeks clarification. Responds well to questions

Must demonstrate use of excellent written and oral communication skills. Ability to effectively present information to members and other employees of the Credit Union

Display flexibility and responsiveness while providing the highest quality of service to internal and external members

Continuously keep supervisor informed of member and work concerns, as well as assignment timeframes. Completes task on time or notifies appropriate person with an alternate plan

Proficiently operate standard office equipment, computer programs, lending programs, MS Office, Excel, Outlook and all other related software programs

Display leadership values such as mutual respect, trust and dignity, and act in the best interest of the Credit Union. Lead by example by displaying solid ethics and integrity at all times

Control risk in all assigned areas and perform duties in a safe and sound manner

Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism

Maintain a dependable record of attendance and timeliness

Qualification

Consumer loan servicingCompliance knowledgeCustomer service skillsMS Office proficiencyTeam collaborationWritten communicationOral communicationOrganizational skills

Required

Must have a minimum of a high school diploma

One (1) to five (5) year business work experience or secondary education degree or certification

Support all internal members and co-workers, requests for assistance courteously, respectfully and professionally. Assume all are working in the best interest of the organization

Some travel is required to complete credit union training and/or fulfill duties

Display and maintain courtesy, tact, and diplomacy with current and potential members, peers, and staff