Apply on Employer Site

Orthopedic Centers of Colorado · 1 day ago

Clinical Information Systems Supervisor

Denver, CO

Full-time

Onsite

Mid, Senior Level

3+ years exp

Orthopedic Centers of Colorado is seeking a Clinical Information Systems Supervisor to develop and deliver training for their clinical information systems. The role involves assessing training needs, providing technical support, and collaborating with clinical system administrators to enhance system features and user training.

ComplianceHealth CareHospitalMedical

Responsibilities

Possess and demonstrates an in-depth knowledge of and skill in areas of healthcare applications, technology, and/or education as evidenced by experience in providing classroom and/or on-site training in health information systems

Conduct needs and skills assessments for end users to determine the type and duration of training needed, develop training documentation and outlines, and deliver training to end-users with varying levels of computer literacy and in a range of clinical modules/applications

Troubleshoot support for EHR/PM, provider dictation, patient intake and document management system databases

Act as a liaison and track IT support tickets from users and divisions

Works closely with clinical system administrators to evaluate new system features

Escalates software issues and makes suggestions for improvements, reaching out to the vendor, as directed

Tests new features/functions for application upgrades

Conducts onsite support coverage for application/process rollouts

Produce daily, monthly, annual reports for Operational workflows

Maintenance of EHR/PM, provider dictation, patient intake and document management system databases

Organize MIPS/MACRA data for reporting

Level 1 technical support for patient regarding the patient portal

Create users and designated preferences for technology solutions

Ability to understand healthcare software, explain technical concepts to non-technical professionals, and to translate administrative and operating requirements into clear, specific, and actionable curricula and then implement and teach those curricula

Assesses, plans, develops and implements educational programs for staff based on needs assessments, new computer applications, system updates, and other organizational goals and changes

Provides classroom, one-on-one and roaming support for end users, including support staff and clinicians

Updates and refines training program components based on user needs

Assists managers in establishing educational goals and plans regarding clinical applications for the department/clinic, for a specific group of employees, or a single employee with educational needs

Produces supporting documentation for end user training

Analyzes training needs and develops new programs or modifies and improves existing programs

Participates in preparation for application upgrades, to include training materials, workflow modification and staff training

Supervision of phone operators

Reviews metrics related to performance

Reviews centralized referral processes and tweaks under supervision of VP as needed

Provides referral reports on a monthly basis

Works with existing and new vendor for setup

Works with vendors to leverage volume discounts for better pricing

Reviews vendor lists currently at each legacy division and comes up with consolidation plans to align every location under One OCC

Works with finance team to develop a new system for inventory tracking

Other duties as assigned

Qualification

EHR TrainingClinical IT SupportHealthcare ApplicationsAllscriptsOffice 365Organization SkillsDetail OrientedCommunication SkillsInterpersonal Skills

Required

Minimum of 3 years' experience working in a Healthcare Setting as an EHR Trainer and Clinical IT systems support role

Strong organization skills

Highly competent in technology solution processes

Highly detail oriented with excellent follow through to see tasks to completion

Strong and clear written and verbal communication

Possesses a high degree of self-motivation and produces high quality work with minimal supervision

Must be able to assess the training needs of end users and design effective training materials and techniques for individuals with different levels of computer literacy

Ability to understand and collaborate in creating, modifying, and implementing protocols, procedures and processes

Research, interpret, explain and apply information from computer software technical manuals and guides, videos and online materials

Use written and oral presentation and communication skills in order to effectively communicate to a diverse audience ranging from unskilled personnel to highly trained and experienced professionals with a wide range of computer skills at all levels

Gain an in-depth understanding of clinical and operational workflows in order to develop and implement workflow documentation for training in clinical software applications

Conduct clinical software application trainings

Must have excellent interpersonal skills to be able to effectively relate with the public, patients, organizations, and other employees

Preferred

Bachelor's Degree with work or volunteer experience preferred in healthcare, teaching, informatics, or a related field; or an equivalent combination of education and experience in adult education and training in a healthcare setting

5 years' experience working in a Healthcare Setting as an EHR Trainer and Clinical IT systems in a fast-paced environment with an organization larger than 300 employees

Working knowledge of Allscripts, Office 365, including SharePoint and Planner, ProviderFlow, etc